Field Service Technician

Job Description

Job Description

Job Description

CS Medical

Job Title: Field Service Technician

The CS Medical Field Service Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Field Service Technician acts as a point of contact for the Service Department's technical issues and service (repair) work related to applicable internal and external (customer-owned) equipment. These technical issues and service (repair) work occur, and are processed via telephonic, email, fax, remote-work location, and in­ person methods.

Essential Tasks, Duties, and Responsibilities:

1. Performs installation and verification of external (customer-owned) equipment at medical entities (remote-work locations) within the United States.

1. Receives and resolves external customer generated telephonic, e-mail, fax and in-person technical and service (repair) issues/complaints related to external (customer-owned) equipment.

1. Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department's central repository.
2. Maintains accountability of and accurate inventories for CS Medical-Owned equipment and spare parts.

1. Assists in the attainment of a high level of customer feedback, complies with

quality standards, and executes Service plans.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High-School diploma or equivalent
• One to three years related experience in a medical device environment or equivalent
• Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills
• High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
• High level of customer service and satisfaction skills
• Willing to travel by air, train, or automobile anywhere in the USA
• A valid driver's license with a good driving record
• Attention to detail a must

Preferred Qualifications

• Associates Degree in related field or equivalent

Location

This position will be based at our Creedmoor, NC headquarters.

Terms of Employment

This is a full-time, non-exempt, hourly position.

Hours

The general hours shall be Monday - Friday, 8:00am to 5:00pm with an hour break for lunch. These hours will vary depending on phone coverage and travel schedule.

Work Environment

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office, hospital operating room, central services, cleanroom, and warehouse environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee is occasionally required to climb, stoop, kneel, crouch or crawl, and reach with arms

or hands. The employee must occasionally lift, carry, push or pull up to 110 pounds.

Travel

Requires approximately 75% travel.

Benefits

Compensation package includes health insurance, dental insurance, vision insurance, life insurance and Teladoc following an introductory period. Also, a 401K plan with employer contribution is offered. The Company offers paid time off and paid holidays.

Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.