Collections Manager

Job Description

Job Description

THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN CHARLOTTE, NC FOR THE REMAINDER OF 2025 AND 4 DAYS PER WEEK ONSITE STARTING IN 2026.

The Collections Manager is responsible for leading and managing our Accounts Receivable (AR) operations within the Insurance sector. This role will oversee a team of collections professionals and will be responsible for driving operational excellence, ensuring timely collections, institute and monitoring productivity metrics, and implementing continuous improvement initiatives. Proficiency in SAP and prior experience in managing AR processes are essential for success in this role.

Responsibilities include:

Leadership & Team Management:

· Lead, mentor, and motivate a team of collections professionals, fostering a culture of accountability, collaboration, and continuous improvement.

· Develop and execute training programs to enhance team skills and productivity.

· Set clear performance goals, conduct regular evaluations, and provide constructive feedback.

Accounts Receivable & Collections Management:

· Oversee the full-cycle collections process, ensuring timely and accurate collection of receivables.

· Monitor AR aging reports and implement strategies to minimize overdue accounts and reduce Days Sales Outstanding (DSO).

· Resolve escalated disputes and work with internal and external stakeholders to address payment delays.

Productivity Metrics & Performance Monitoring:

· Develop and implement key productivity metrics to track team performance, such as call volumes, collection rates, and resolution times.

· Monitor and analyze team productivity metrics regularly, identifying trends, gaps, and opportunities for improvement.

· Use data-driven insights to set performance benchmarks and ensure team alignment with organizational goals.

Process Optimization & Continuous Improvement:

· Analyze current AR and collections processes to identify inefficiencies and implement improvement initiatives.

· Leverage data-driven insights to optimize workflows and enhance operational effectiveness.

· Collaborate with cross-functional teams to align collections strategies with broader organizational goals.

ERP System Utilization (SAP):

· Effectively utilize SAP for managing AR processes, reporting, and data analysis.

· Ensure data accuracy and consistency within the ERP system.

· Act as a subject matter expert for SAP-related AR and collections functionalities.

Compliance & Reporting:

· Ensure compliance with internal policies, industry regulations, and legal requirements.

· Prepare and present regular reports on collections performance, AR trends, productivity metrics, and improvement initiatives to senior management.

· Develop and maintain standard operating procedures (SOPs) for collections activities.

Desired Skills & Experience

● Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. A master’s degree or professional certification (e.g., CPA, CMA) is a plus.

● Experience:

○ Minimum of 5–8 years of experience in Accounts Receivable, with at least 3 years in a leadership or managerial role.

○ Proven track record of managing a team in a fast-paced environment.

○ Experience in the Insurance industry or a similar financial services sector is highly desirable.

● Technical Skills:

○ Proficiency in SAP for AR management and reporting.