Customer Service Representative (Remote)

Erico Technologies LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (Remote). As a leading technology company based in North Carolina, we are dedicated to providing our customers with the best service and support. This is a part-time, remote position that offers flexible hours and the opportunity to work from the comfort of your own home.

Responsibilities:

- Respond to customer inquiries and provide information about our products and services

- Handle and resolve customer complaints and issues in a timely and professional manner

- Maintain accurate records of customer interactions and transactions

- Collaborate with other team members to ensure customer satisfaction

- Identify and escalate priority issues to the appropriate channels

- Stay up-to-date with product knowledge to provide accurate information to customers

- Follow communication procedures, guidelines, and policies

- Provide feedback on the efficiency of the customer service process and suggest improvements

Requirements:

- Proven customer service experience in a remote or call center environment

- Excellent communication and problem-solving skills

- Ability to work independently and in a team environment

- Proficient in Microsoft Office and customer service software

- Familiarity with CRM systems and practices

- High school diploma or equivalent; college degree preferred

- Availability to work flexible hours, including evenings and weekends

Benefits:

- Competitive hourly rate

- Flexible work schedule

- Work from the comfort of your own home

- Opportunity for growth and advancement within the company

- Supportive and collaborative team environment

If you are a self-motivated and customer-oriented individual looking for a part-time remote position, we encourage you to apply for our Customer Service Representative role at Erico Technologies LLC. Join our team and be a part of our commitment to providing exceptional customer service.