Phone Triage Nurse

Telephone Triage Nurse (Hybrid Schedule)

Triad Pediatrics – High Point, NC

Where compassion meets community.

About Us

At Triad Pediatrics, we believe every child is precious and deserves compassionate, expert care. Since opening our doors in 2018 with just three providers, we've grown into a thriving practice of 12–13 providers serving families all across the Triad. With two buildings in High Point and 7–8 providers on most schedules, we've built a culture centered on excellence, warmth, and genuine service.

We work hard to make healthcare simple, accessible, and meaningful. Whether were supporting parents through worried moments, offering same‑day care when it matters most, or participating in mission work locally and globally, we strive to be more than a clinic—we aim to be a trusted partner through every stage of childhood.

If you're someone who leads with kindness, communicates with empathy, and finds purpose in helping families feel supported and understood, you'll feel right at home here.

What This Role Is All About

Our Telephone Triage Nurse is often the first voice a parent hears when they're unsure, concerned, or looking for reassurance. Your calm presence and clinical expertise will help families understand what to do next and whether their child needs to be seen that day.

This is a hybrid role , blending remote flexibility with in‑office teamwork:

• Training Period: First 30 days fully on-site , Monday–Friday, to ensure comfort with workflows, triage protocols, and our culture of communication.
• Hybrid Schedule After Training: 3 days in office and 2 days remote each week.
• The balance of connection + flexibility is ideal for a nurse who loves teamwork but also appreciates focused time working from home.

Responsibilities

• Conduct thorough patient assessments over the phone
• Use triage protocols and clinical judgment to evaluate urgency
• Provide clear, compassionate guidance to parents
• Schedule same‑day visits when needed
• Document interactions accurately in the EHR
• Collaborate with providers and clinical teams
• Educate families about conditions, home care, and next steps
• Assist with clinical tasks while on-site (medications, injections, vitals, venipuncture)
• Stay current on pediatric triage and safety best practices

Requirements

• Active RN license
• Strong communication and clinical assessment skills
• A calm, warm, and supportive communication style

Nice-to-Haves:

• 1+ year of phone triage experience
• Experience with EHR systems

Why You'll Love Working Here

At Triad Pediatrics, you won't just have a job—you'll have a purpose.

Were a team that values kindness, collaboration, and growth. Your voice matters here, your work is appreciated, and your impact is felt every day. We care deeply for our patients and each other, and we show up with genuine compassion—both inside the clinic and out in the community.

We also offer occasional opportunities for global health service for those interested in serving overseas.

If you're looking for a workplace that feels like family—where your heart for service is valued—we'd love to meet you.

Benefits

• 401(k) with employer matching
• Medical, dental, and vision insurance
• Paid time off
• Life insurance

Equal Opportunity Employer

Triad Pediatrics is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all team members.