ACTT Case Coordinator

Job Description

Job Description

Description:

Make a Real Difference in the Lives of Children and Families

Looking for a role where your work truly matters? Join Children’s Hope Alliance’s Child ACTT (Assertive Community Treatment Team) and help support youth with complex behavioral health needs as they build stability and move toward long-term success.

As an ACTT Case Coordinator, you’ll play a critical role in connecting youth and families to the services and support they need—guiding them through every stage of care from admission to successful discharge. This is a fast-paced, relationship-driven role where collaboration, advocacy, and compassion are key.

________________________________________

Why Join Our ACTT Team?

• Mission-driven work that directly impacts children and families
• Collaborative, team-based environment with strong clinical support
• Opportunity to build experience across behavioral health, care coordination, and community systems
• Diverse, community-based work (home, school, and office settings)
• A role where you can truly advocate and create lasting outcomes

________________________________________

What You’ll Do

In this role, you’ll serve as a central point of coordination for youth in ACTT services:

Coordinate Care & Support Transitions

• Ensure smooth transitions into and out of ACTT services
• Collaborate with providers, families, and community partners to coordinate care
• Develop and support effective discharge plans that set youth up for long-term success

Advocate for Youth and Families

• Connect families to community resources, services, and supports
• Identify kinship placement options and partner with stakeholders (DSS, courts, families)
• Maintain consistent communication with all parties involved in a youth’s care

Facilitate Team Collaboration

• Lead or support Child and Family Team meetings
• Act as a liaison between internal teams and external partners
• Keep everyone aligned on goals, progress, and next steps

Support Compliance & Documentation

• Maintain accurate records and documentation within required timelines
• Assist with assessments, discharge documentation, and required reporting
• Ensure all authorizations, consents, and service records are complete and current

________________________________________

What We’re Looking For

• Licensed or provisionally licensed professional in a related field
• At least 1 year of experience working with children with serious emotional or behavioral needs
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple responsibilities in a fast-paced, team-driven environment
• Valid North Carolina driver’s license and ability to travel for community-based work

________________________________________

What to Expect in This Role

This position includes working in the community, participating in an on-call rotation, and collaborating across multiple systems of care. You’ll have the opportunity to make meaningful connections while helping youth and families navigate complex challenges.

________________________________________

Our Commitment

Children’s Hope Alliance is proud to be an Equal Opportunity Employer. We are committed to creating a diverse, inclusive workplace and advancing our mission of Hope, Health, and Healing for Generations.

________________________________________

Education and Experience Requirements

• Licensed or Provisionally Licensed Professional Provider in the field of population served.
• Must have one year’s experience working with children with serious emotional disturbance.
• Requires effective communication, decision making, analytical, interpersonal, leadership and professionalism skills and abilities.
• Must have basic computer and math skills.
• Must have a valid North Carolina’s Driver’s License.
• Must submit to and pass pre-employment drug screening, criminal, HCPR and driving checks.
• Must submit personal insurance and registration information if utilizing personal vehicle for client transports.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.
• Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance.
• The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.
• The employee must occasionally travel to different locations in the course of work.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations.