Assistant Director, Student Accounts-Student Financial Services

Job Description

Job Description

SUMMARY: The Assistant Director of Student Financial Services – Student Accounts is a full-time, benefits-eligible position responsible for overseeing student billing, account management, and receivables operations within the Office of Student Financial Services (SFS). This role manages tuition and fee assessment, payment processing, financial aid application to accounts, reconciliations, and collection activities to ensure accurate records and adherence to institutional policies.

The position performs accounting functions—including journal entries, general ledger maintenance, and receivables monitoring—and collaborates closely with Finance & Accounting on month-end and year-end processes, audits, regulatory reporting, and IRS tax compliance. The Assistant Director reports to the Director of Student Financial Services and indirectly to the University Controller.

Note: This position is on-campus and requires regular, in-person interaction with students and families and is ideal for candidates comfortable working in a student-centered environment.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for hours worked above 40 in a single work week. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities:

Student Accounts Operations

• Deliver superior customer service to students and families via email, phone, and text.
• Maintain and enhance billing processes within the Jenzabar (J1) campus system.
• Review charge batches and ensure accurate student billing.
• Share responsibility for the student refund process in collaboration with SFS and Accounts Payable.
• Handle external invoicing for student-related functions.

Accounting & Reconciliation

• Prepare timely and accurate journal entries with supporting documentation.
• Ensure all approved Student Accounts journal entries are posted to the general ledger.
• Prepare monthly analysis and reconciliation of assigned general ledger accounts.
• Investigate and resolve discrepancies, ensuring reconciling items clear promptly.
• Ensure timely, thorough, and accurate month-end close for Student Accounts.
• Assist with preparation and completion of year-end audits.

Compliance & Reporting

• Maintain records and prepare data for IRS Forms 1098‑T and 1042‑S using J1 Desktop and external tax portals.
• Maintain strict confidentiality of sensitive student and university data, adhering to FERPA and all applicable regulations.

Collaboration & Communication

• Serve as the primary SFS liaison to student-facing offices such as the Registrar, Pulliam Center for International Education, and Student Engagement.
• Work closely with Information Technology Services on systems related to student billing, tax reporting, and technical troubleshooting.
• Submit and maintain non-current Student Accounts with approved collection agencies.

Non-Essential Duties

• Performs other duties and special projects as assigned to meet departmental or University needs.

Required Experience, Knowledge, and Skills

• Bachelor’s degree in accounting, finance, or a related field (or equivalent combination of education and experience).
• 1–3 years of accounting systems experience; higher education or nonprofit experience preferred.
• High proficiency in Microsoft Excel, accounting software, and Windows applications; experience with Jenzabar J1 Desktop preferred.
• Exceptional attention to detail and consistent ability to produce error-free work.
• Strong organizational skills with proven follow-up and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to clearly communicate complex accounting information to diverse audiences.
• Strong problem‑solving skills with the ability to analyze and resolve complex issues.
• Excellent written and verbal communication skills with a record of proactive communication.
• Ability to quickly learn and apply new systems and processes.
• Proven ability to maintain confidentiality.

Application Process

If this position sounds like a great fit, please submit the following:

1. A cover letter addressing your qualifications and relevant experience
2. A current résumé
3. Salary expectations

Applications received by May 25, 2026, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement . Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership , Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work.

Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, and students and visitors to our campus. If there are accommodations, we can provide to make your application process more accessible, please contact the Director of Human Resources ([email protected], 704-337-2297). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.