Client Support Specialist

Job Description

Job Description

Now Hiring: Client Support Specialist
Supportive. Purpose-Driven. Recovery-Focused.

Location: Sam Billings Center (Detox & Residential Services)
Status: Full-Time | Hourly, Non-Exempt
Reports To: Shift Supervisor
Schedule: Second Shift (3pm-11:30pm)

Position Summary

The Client Support Specialist provides around-the-clock support to individuals receiving residential services at the Samuel Billings Center. This role is essential in ensuring a safe, therapeutic, and recovery-oriented environment by delivering client-centered care, supporting daily living needs, and collaborating with clinical staff.

Essential Duties & Responsibilities

The Client Support Specialist is responsible for providing safe, effective, and compassionate care to clients. Duties include, but are not limited to:

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.

• Maintain a safe and therapeutic environment, including conducting bed checks, room searches, UDS collections as needed, and monitoring client behaviors.

• Search, secure, document, and properly manage client possessions and medications in accordance with State and agency guidelines.

• Observe and assess client physical and mental health, consulting with nursing and clinical staff as needed.

• Assist clients in identifying and overcoming barriers to recovery; provide educational and therapeutic activities as appropriate.

• Administer medications per provider orders (with or without a nurse present, as appropriate) and provide CPR/First Aid when needed.

• Attend shift reports and ensure effective communication across shifts regarding client care and safety.

• Complete incident reports and required documentation in compliance with State, agency, and federal regulations.

• Enter and maintain accurate client data in electronic health records; monitor documentation for compliance.

• Participate in Quality Assurance (QA) and Quality Improvement (QI) activities as assigned.

• Support clients with activities of daily living (ADLs), skill development, and ensuring basic daily needs are met.

• Maintain monitoring documentation and support recovery-oriented interventions.

• Oversee food inventory, including ordering, stocking, and tracking supplies to ensure availability and reduce waste.

• Plan, prepare, and facilitate mealtimes according to dietary guidelines, resident needs, and organizational standards.

• Coordinate dietary preferences, restrictions, and special meal requests with residents and staff.

• Prepare and organize materials for group therapy sessions, including handouts, worksheets, and visual aids.

• Set up physical or virtual spaces for group sessions to ensure a supportive environment.

• Track, store, and maintain therapeutic materials and supplies; request additional items as needed.

• Support the development of new group activities when requested.

• Follow all agency policies, procedures, and professional standards, demonstrating positivity, professionalism, and appropriate verbal and body language.

• Perform other related duties as assigned.

Additional Responsibilities (For Credentialed Staff)

Staff credentialed as a Certified Peer Support Specialist (CPSS) and/or Certified Alcohol and Drug Counselor (Registrant or Intern) may also be assigned to:

• Complete client admissions, including drafting service plans.

• Facilitate client transitions, referrals, and discharges, including follow-up documentation.

• Conduct intake screenings and ASAM assessments (if trained and qualified as a QP) to determine appropriateness for admission.

• Provide peer support services that promote recovery, self-determination, self-advocacy, wellness, and community living skills.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Core Competencies

Successful candidates will demonstrate:

• Anuvia Values: Adaptability, Nurturing, Unity, Vitality, Integrity, Accountability

• Strong written and verbal communication skills

• Dependability, reliability, and accountability

• Initiative and willingness to learn and grow

• Effective problem-solving and teamwork skills

• Commitment to quality, accuracy, and continuous improvement

Qualifications

Education & Experience:

• High School Diploma or GED required

• Minimum of two (2) years of direct healthcare experience preferred

• Experience in substance use disorder treatment strongly preferred

• Equivalent combinations of education and experience will be considered

Skills & Abilities:

• Ability to read, interpret, and prepare professional documentation and reports

• Basic math skills (addition, subtraction, multiplication, division)

• Strong reasoning and problem-solving skills

• Clerical and administrative knowledge, including record management

• Proficiency with computers, electronic health records, and Microsoft Office applications

Certificates & Licenses:

• Certified Peer Support Specialist (CPSS) preferred

• Valid North Carolina or South Carolina Driver’s License required

Work Environment

• Residential treatment setting

• Moderate noise level

• 24/7 operational environment requiring flexibility in scheduling

Competitive Benefits:

We offer a comprehensive benefits package, including:
-Immediate health benefits with no waiting period.
-Generous time off policies and company-provided disability insurance.
-Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year.
-Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.