Customer Service Representative

Focused on the electrical, network infrastructure and HVAC markets, NSI continues to outpace the industry in unprecedented growth. We are all about Making Connections, and we know our future success depends on the collective talents and experiences of our people and their ability to come together for our customers and communities. With locations across North America, NSI has the size and breadth to provide opportunities to grow and develop. If you’re looking for a dynamic, fast-paced and growing workplace to continuously learn and thrive, we want to hear from you!

CUSTOMER SERVICE REPRESENTATIVE – Manufacturing/Distribution

Are you a highly motivated team player with a passion for customer experience? If so, we have an exciting opportunity for you!

At NSI Industries , the Customer Service Representative role is crucial to our success in supporting our valued customers. In this pivotal position, you will handle customer inquiries, process orders, and ensure ultimate customer satisfaction.

We are looking for candidates with a high school diploma or equivalent and 3-5 years of experience in the manufacturing and/or distribution fields or a related area. You should be familiar with commonly used concepts, practices, and procedures within the field. You will rely on instructions and pre-established guidelines to perform your job functions, working under immediate supervision.

Join us in maintaining excellent service standards and achieving high customer satisfaction. We look forward to welcoming you to our team!

Key Responsibilities:

• Process customer orders and manage accounts.
• Resolve product/service issues and follow up to ensure resolution.
• Maintain financial accounts and prepare reports.
• Handle a high volume of calls and generate sales leads.
• Identify customer needs and build trust through effective communication.
• Provide accurate information and handle complaints efficiently.
• Keep detailed records of customer interactions and transactions.
• Utilize technology to manage calls and verify order information.

Requirements:

• 3-5 years of relevant experience.
• High school diploma or equivalent; college degree preferred.
• Proven customer support experience and familiarity with CRM systems.
• Strong communication, multitasking, and problem-solving skills.
• Experience with EDI/VMI, RMA, and NetSuite preferred.

Top Skills:

• Customer Service, Product Knowledge, Quality Focus
• Documentation, Listening, Phone Skills
• Conflict Resolution, Multitasking, Patience
• Negotiation, Positive Attitude, Attention to Detail
• People Orientation, Analysis, Problem Solving
• Organizational Skills, Adaptability, Computer Skills

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Benefits: NSI Industries offers a competitive salary, performance-based and attendance bonuses for certain roles. We offer health, dental, and vision insurance. Retirement savings plan with company match. Paid holiday time off and vacation.

EEO employer M/F/D/V: NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Reasonable Accommodation: NSI Industries is committed to providing reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application process, please contact your Recruiter for assistance. We comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities to ensure equal employment opportunities.

Physical Work Requirements: Many roles at NSI Industries require physical activities where the employee must occasionally lift and/or move items or require specific vision abilities.

Drug Free Workplace: NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.