Process Risk and Control Manager

PROCESS RISK AND CONTROL MANAGER

WHAT IS THE OPPORTUNITY?

Operational Risk Management (ORM) program is in the second line of defense and is accountable for CNB's Operational Risk strategy and framework, enabling CNB to identify, measure, monitor, and mitigate operational risks arising from CNB's business processes, people, systems, or external events. ORM works across CNB's businesses and functions, providing program communication to first and second lines of defense, training, and procedures to ensure effective implementation of Operational Risk practices in compliance with regulatory and policy requirements. ORM is also accountable to provide insight into CNB's overall Operational Risk Profile.The Process, Risks and Controls (PRC) Manager is responsible for developing and communicating the second line of defense PRC program requirements for first line of defense, Centers of Governance and Operational Risk Business Oversight teams. In this role, the team member will establish, maintain, and oversee adherence to policies, standards, and procedures specific to Process, Risk and Control programs. The team member will also provide oversight of the effectiveness of the second line of defense PRC review and challenge practices, provide quality control reviews and thematic analysis of review and challenge feedback that is communicated to the first line, and monitor and independently report on the PRC programs.

WHAT WILL YOU DO?

• Contribute to the execution of the Process, Risks and Control programs, which includes Process Management, Business Unit and Process RCSA, and Control oversight
• Review the 1LOD outputs of PRC practices to ensure program requirements are complied with and document policy violations as necessary.
• Conduct thematic analysis of review and challenge feedback provided to first line of defense.
• Provide quality control reviews of credible challenge communicated to first line of defense colleagues, ensuring safeguard and risk mitigation measures are upheld in decision making and adherence to second line of defense policies and standards.
• Develop and maintain effective partnership and teamwork with all key Stakeholders including First Line Business Control Officer teams, the broader ORM team, RBC Operational Risk Shared Services, and other teams is a key success factor.
• Act as an internal advisor to the Operational Risk Business Oversight team and business / corporate units regarding the PRC programs.
• Contribute to defining and implementing relevant policies, standards and procedures that facilitate effective PRC programs.
• Review procedures for completeness, compliance and adequacy
• Manage metrics to assess risk, compliance and performance of the program(s) and relevant strategies and plans
• Contribute to management oversight and reporting of all PRC issues and exceptions
• Prepare status reports, key metrics and other PRC reporting information for management, the Operational Risk Management Committee, and the Management Risk Committee.
• Contribute to gathering information and documentation in response to regulatory requests.
• Contribute to reviews of the PRC program to ensure it continues to be appropriate based on emerging risk trends, thematic risks, and regulatory changes.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 8 years banking or financial services experience
• Minimum 5 years of experience in Risk Management, ORM or Internal Audit
• Minimum 3 years of experience with Process, Risk and Control programs

Additional Qualifications

• Must be very knowledgeable of regulatory PRC guidance and industry best practices
• Strong Microsoft Excel, PowerPoint, and report writing skills, including the ability to evaluate the usefulness of data and use it in meaningful communication
• Ability to consistently provide superior independent judgment with demonstrated analytical and risk assessment skills
• Ability to think with a process, risk, and control mindset. The successful candidate will have a strong control design, audit and reporting background
• Demonstrated ability to handle multiple tasks with shifting deadlines and priorities under limited supervision
• Strong verbal and written communication skills with proven ability in communicating with senior executives
• Demonstrated ability to interact effectively, internally and externally, with the most senior representatives of organizations
• Self-motivated, able to bring projects and reporting to conclusion
• Remain current on the trends and best practices for PRC

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $90,000 - $160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.