CMA, RMA, CST or LPN [Bariatric Outpatient Clinic] (Southern Pines)

SUMMARY

The clinical staff (CMA, RMA, CST or LPN) supports bariatric providers and patients by delivering organized clinical and administrative care. The role involves patient interaction, sensitive communication, and reliable handling of both medical and front-office tasks.

POSITION REQUIREMENTS

Key Responsibilities

• Welcome patients, verify demographics, and prepare them for visits
• Take and record vital signs, weight, and body composition measurements, and demographic information
• Obtain and record medical history, surgical history, verify allergies, update medication lists per clinic and departmental protocol
• Prepares clinic summary forms for providers prior to patient visits
• Assists with bariatric-specific assessments, including risk calculators/screening tools and questionnaires
• Prepare exam rooms and support providers during clinic
• Clean exam rooms after patient visits per policy
• Complete EMR documentation and fulfill MIPS requirements
• Assist with scribing clinic notes to support provider workflow and maintain complete, accurate records
• Enter medication and lab orders and call results as guided by nurse / providers
• Complete overdue task lists
• Respond to prescription requests / refills
• Assist with incoming and outgoing phone calls, including appointment scheduling and message triage, notifying the appropriate clinic staff member and documenting intervention
• Process faxes, scan documents into the EMR, and manage incoming results or referrals
• Maintain clinical supplies, equipment cleanliness, and regulatory compliance
• Support multidisciplinary team members such as front desk staff, nurses, dietitians, behavioral health, and surgeons
• Participation in telehealth group medical visits and associated clinic work up
• Participation in bariatric service line team meetings and accreditation surveys
• Maintains bariatric clinic protocols as outlined by ASMBS standards
• Ability to work in multiple platforms (Allscripts, Athena, Epic)

Skills and Competencies

• Comfortable handling weight-related discussions with respect
• Organization with documentation, phones, and office workflows
• Ability to communicate effectively through team emails, instant message platform and respond in timely manner
• Ability to manage a busy clinic flow
• Team-oriented approach with dependable follow-through
• Take manual vital signs (blood pressure, heart rate, respirations)

Safety: Ensure Patient & Staff Safety

• Follow OSHA and HIPAA Guidelines, assisting with maintaining clinic compliance (AAAHC)
• Follow all PSC and bariatric program policies when caring for patients
• Provide patients with support utilizing programs scale and with ambulation as needed

PREFERRED QUALIFICATIONS

• High school diploma or equivalent
• Completion of an accredited program with current CMA, RMA, CST or LPN certification
• BLS certified
• Experience in bariatrics, weight management or surgical outpatient care is preferred
• Strong communication skills and professionalism during sensitive conversations

PERSONAL CHARACTERISTICS

• High Energy Level
• Strong interpersonal skills
• Ability to relate sensitively to patient needs
• Excellent telephone skills and etiquette
• Maintains confidentiality
• Uses discretion and sound judgement
• Ability to establish credibility with physicians, staff and patients
• Ability to multi-task, resourceful and well organized, takes initiative
• Mindful of quality improvement and cost-efficient care
• Team player
• Ability to maintain positive attitude
• Follows clinic dress code policy

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