Technologist Customer Service

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Are you looking to embark on a new challenge in your career, or start your career in Medical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our lab team as a Technologist Customer Service in Burlington, NC . In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: " Improving Health, Improving Lives. "

The Technologist Customer Service member in this position will investigate and provide timely resolution to all client issues while maintaining proper documentation so that patient care is not compromised. This team member will take ownership of all issues identified, communicate with internal and external clients as needed, and follow each issue until completion.

The schedule for the position will be: 1st shift, Friday-Monday, 7:00am-6:00pm.

Job Duties/Responsibilities:

• Determine the acceptability of specimens for testing according to established criteria.
• Perform routine and complex technical procedures and functions according to departmental Standard Operating Procedures
• Demonstrate the ability to make technical decisions regarding testing and problem solving.
• Report accurate and timely test results in order to deliver quality patient care.
• Perform and document preventive maintenance and quality control procedures.
• Assist with processing of specimens when needed.
• Act a liaison between LabCorp, the customer base and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Job Requirements:

• BA/BS degree in Biology, Chemistry, Medical Technology, or other related science
• 1 year of clinical diagnostic testing experience is required at the Technologist level
• ASCP or AMT certification is preferred (not required)
• Proficient with computers
• Knowledge of Microsoft Office suite is required
• High level of attention detail along with strong communication and organizational skills
• Must be able to pass a standardized color vision screen
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital highly preferred is a plus
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here .

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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