C&SP Global Program Manager

For this U.S. based position, the expected compensation range is $136,000 - $204,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

About The Role:

Schneider Electric is searching for a highly motivated and collaborative Business Leader to join our team as a Global Program Manager for the Cloud and Service Segment. This is the #1 segment for SE . This role demands a professional with substantial customer engagement experience, who can drive operational excellence to our strategic clients by driving alignment and execution of the account strategy.

The Program Manager provides a pragmatic approach to the relationship through accountability, actions, and digital dashboards. The Program Manager creates the processes and vision to provide a customer-centric and consistent full life cycle experience across business units & geographies through digital playbooks and customer dashboards. The Program Manager works very closely with the Strategic Account Executive and the customer.

Overview:

• Highly Motivated Leader: As a proactive and transformational leader, the Program Manager drives alignment and collaboration across cross-functional and global teams.
• Influential Communicator: With the ability to articulate the program strategy effectively, the Program Manager influences key decision makers.
• Digital Transformation: The Program Manager introduces and leverages digital playbooks and customer dashboards to enhance alignment and accountability.

Essential Functions:

• Operational Strategy Execution : Lead the operational execution of the account strategy, ensuring alignment with business goals and customer expectations.
• Strategic Vision: Proficient in considering long-term impact, anticipating future needs, and strategically selecting initiatives that yield broad and lasting effects.
• Development Process Management: The regional program manager manages the development process for tools, applications, and functional specifications.
• Continuous Improvement : Implement best practices to standardize experiences, ensuring consistency and efficiency within the account.
• Growth Initiatives : Drive and track growth initiatives, including specific customer-requested projects.
• Value Differentiation : Continuously disrupt and innovate to create additional value for our clients.
• Quarterly Business Reviews (QBR) : Take ownership of the operational component of QBRs, providing insights and driving improvements.
• Global Integration : Support the integration of the account across all Business Units, fostering collaboration and knowledge sharing.
• Complex Project Support : Collaborate with execution and tendering teams on complex projects.
• Digital Playbook : Document and implement a digital playbook to guide operational processes.
• Customer Needs Management : Coordinate and manage operational customer needs and escalations.
• Customer-Facing Dashboards and Trackers: Build interactive dashboards for clients to monitor key metrics and track progress.
• Local Onboarding Support : Assist local country teams during onboarding to ensure awareness of account details, resource needs, and technical requirements for success.

Key Performance Indicators:

• Operational Digitization : Execute and digitize the operational plan to achieve growth goals.
• Customer Satisfaction : Implement improvements to enhance customer satisfaction within the account.
• Digital Transformation : Document and roll out the playbook, action trackers and customer dashboards to enhance operational efficiency.
• Optimization : Identify opportunities to improve cost-to-serve metrics.

Qualifications

• Experience : Minimum of 8 years managing large, complex, multi-geography projects.
• Program Management : Proven experience in developing and managing projects or programs aligned with strategic account direction.
• Customer Facing Experience: Substantial Experience leading customer facing meetings, seminars, business reviews, or programs independently is expected.
• Internal Network : Strong internal network and ability to collaborate across functions.
• Risk Anticipation : Ability to identify gaps and anticipate risks.
• Digital Proficiency : Experience with digital tools and transformation initiatives.
• Software Proficiency : Experience using Smartsheet and Microsoft Suite of Products
• Communication Skills : Strong communication and influencing abilities.
• Strategic Thinking : Innovative mindset and strategic thinking.
• Organizational Skills : Effective organizational skills.
• Action-Oriented : Proactive and action-driving mindset.
• Time Management : Ability to prioritize and manage multiple requests/issues.
• Flexibility : Adaptability to changing priorities.
• Collaborative Attitude : Openness to team ideas and positive collaboration.
• Cultural Sensitivity : Awareness of local business culture.
• Software Proficiency : Experience using Smartsheet and Microsoft Suite of Products
• Business Acumen and Commercial Awareness: Understanding of business operations, market dynamics, and long-term impact.
• Technical Assimilation: Ability to quickly learn and understand complex technical information regarding it and data center products and solutions.
• Leverage SMEs: Utilize Subject Matter Experts (SMEs) when necessary to enhance understanding.
• Data Center Knowledge: Have a foundational understanding of data centers and their equipment.

Certification (Advantageous) : PMP certification

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.