Customer Service Representative

Focused on the electrical, network infrastructure and HVAC markets, NSI continues to outpace the industry in unprecedented growth. We are all about Making Connections, and we know our future success depends on the collective talents and experiences of our people and their ability to come together for our customers and communities. With locations across North America, NSI has the size and breadth to provide opportunities to grow and develop. If you’re looking for a dynamic, fast-paced and growing workplace to continuously learn and thrive, we want to hear from you!

Are you a proactive team player passionate about delivering outstanding customer experiences? Come work with NSI Industries as a Customer Service Representative – Manufacturing & Distribution , where your role is vital to ensuring our customers receive exceptional support and service.

In this fast-paced position, you’ll be the primary point of contact for our customers—handling inquiries, processing orders, and resolving issues with accuracy and care. Your dedication will directly influence customer satisfaction and contribute to our ongoing success. The ideal candidate will have a strong background in account management or corporate customer service with an emphasis on relationship-builiding.

Responsibilities

• Manage customer accounts and process orders accurately and efficiently.
• Address product and service inquiries, ensuring timely and effective resolution.
• Maintain financial records and generate reports as needed.
• Handle a high volume of calls while identifying opportunities to generate sales leads.
• Build trust and rapport with customers through clear, empathetic communication.
• Provide accurate information and resolve complaints with professionalism.
• Document customer interactions and transactions thoroughly.
• Use technology tools to manage communications and verify order details.

Requirements

• 3–5 years in customer service within manufacturing, distribution, or a related field.
• High school diploma or equivalent required; college degree preferred.
• Strong communication, multitasking, and problem-solving abilities.
• Technical Proficiency: Familiarity with CRM systems; experience with EDI/VMI, RMA, and NetSuite is a plus.
  Preferred prior experience in inside sales, account management or corporate customer support roles.
• Location: On-site | Huntersville, NC

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Benefits: NSI Industries offers a competitive salary, performance-based and attendance bonuses for certain roles. We offer health, dental, and vision insurance. Retirement savings plan with company match. Paid holiday time off and vacation.

EEO employer M/F/D/V: NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Reasonable Accommodation: NSI Industries is committed to providing reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application process, please contact your Recruiter for assistance. We comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities to ensure equal employment opportunities.

Physical Work Requirements: Many roles at NSI Industries require physical activities where the employee must occasionally lift and/or move items or require specific vision abilities.

Drug Free Workplace: NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.