Client Network Support Specialist
- 401(k) matching
- Company parties
- Competitive salary
- Health insurance
- Paid time off
- Provide telephone & remote control desktop support to end users
- Be able to establish immediate rapport with users and make them comfortable
- Open tickets and document problems and resolutions effectively
- Ability to travel onsite and resolve desktop and network infrastructure issues
- Install cable media from jack to patch panel if necessary
- Install & configure NAT routers, switches, printers, cameras and other network devices
- Install and configure wireless devices, access points, repeaters, etc
- Install windows servers onsite and join PCs and users to domains
- manage active directory users and computers
- Establishes and maintains user e-mail accounts; provides e-mail training and software support
- Repairs computer & server hardware
- Remove threats from computers and servers
- Firm understanding of network protocols such as ssl, ftp, pop, smtp
- Establishes and maintains user accounts, profiles, file sharing, access privileges and security
- Plans, designs and implements data connectivity for local area networks (LAN) and wide area networks (WAN) systems
- Assists in coordinating special projects including LAN design, wiring plans, hardware/software purchases, system installations, backup, maintenance and problem solving
- Research and recommend network and server hardware and software
- Assists in installing, configuring, and maintaining windows server systems including windows server 2019, 2022, and 2025
- Windows Server migrations
- Experience with Domain Controllers, DNS, and DHCP technologies
- Performs disaster recovery backups and restores of servers
- Assists and provides support to level 1 support staff
- Advanced understanding of network protocols such as VPN configuration, VLAN, PAT, SFTP, SCP, and other protocols
- Firm understanding of routing, switching and methods to troubleshoot routing issues down to IP packet level
- Install, configure, and troubleshoot server applications such as MS exchange, MSSQL, Sharepoint, etc.
- Experience with Voice Over IP protocol (VOIP)
- Knowledge of LAN and WAN products and protocols
- Ability to formulate detailed plans and scopes of work
- Ability to prioritize and manage individual and departments task
- Ability to understand and follow complex and written instructions
- Ability to convey complex information to others in training situations
- Ability to communicate both verbally and in writing
- Ability to analyze and troubleshoot technical and computer-related problems
- Ability to do what it takes to meet established suspense's
- Ability to successfully interact with customers
- This position requires occasional after hours migrations and repairs.
- Must pass a screening test for this skill level to be hired.
- *This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in this classification
- Detail-oriented -- quality and precision-focused
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
- Installing & Configuring Business Routers: 3 years
- Installing & Repairing Computers: 5 years
- Managing & Repairing Servers: 3 years
- Fanatical Customer Service: 2 years
- Excellent communication skills (written and verbal)
- Ability to understand and follow complex written and oral instructions
- Strong comprehension and expression skills for tasks like reports, emails, and discussions
- Associates Degree in IT or current IT Certification
- BS in Information Computer Technology (Preferred)
- Driver's License (Required)
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