Service Product Manager, EV Charging Solutions

Are you ready to drive the future of electric mobility by ensuring seamless, reliable EV charging experiences?

Heliox, a Siemens Business, is a leader in electric vehicle (EV) charging infrastructure. We're powering major companies and transit agencies across America, dedicated to an open and accessible EV market. As part of Siemens, we offer unparalleled opportunities for growth and impact.

We are seeking a Service Product Manager. This position will be located in Raleigh NC.

We're seeking a proactive, collaborative individual with a strong technical background and a passion for service excellence to join our team. In this critical role, you'll define and optimize service offerings and spare parts strategy for our innovative high-power EV chargers. You'll be the vital link between our cutting-edge R&D and operational service delivery. Your work will directly enhance customer satisfaction and contribute to Heliox's long-term success.

You’ll make a difference with:

• Defining Service Offerings: Define comprehensive service offerings for current and future EV charger models, meeting market, and customer needs based on internal targets.
• Define and implement the market research strategy.
• Strategic Spare Parts Management: Lead the spare parts strategy across the entire product lifecycle, from design to end-of-life. This involves:
• Working with R&D to identify and validate critical spare parts.
• Creating and maintaining detailed spare parts sales books, aligned with Heliox's revenue and margin targets.
• Contributing to pricing strategies for service offerings and spare parts.
• Collaborating with Procurement and Supply Chain on stocking and inventory to ensure parts availability.
• Perform quarterly review of spare part management and sales and present parts performance to management/leadership.
• Cross-Functional Collaboration: Act as a key liaison, translating technical requirements and customer feedback across R&D, Service Engineering, Customer Service, Procurement and Sales.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree in engineering OR 5+ years of equivalent work experience in a similar role as Product Manager.
• 3+ years of experience with the following:
  • Strong organization, communication, presentation skills including articulating complex technical information to diverse audiences and translating customer needs into actionable insights.
  • Proactive identification of service challenges and developing effective solutions.
  • Ability to manage multiple deadlines across varying workload.
  • Able to work in a developing, fast-moving environment with the ability to build strong relationships with cross-functional teams.
  • Proficiency in SAP or similar ERP systems.
  • Proficiency in Excel, Word, PowerPoint, and CRM tools.
• Ability to travel 10-20% as needed.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• General knowledge of high-power EV chargers or other complex power electronic equipment.
• Experience defining product/service offerings and managing their lifecycle.
• Experience contributing to pricing strategies for service-related products.
• Familiarity with spare parts management and supply chain collaboration.
• PMP Certification.