Patient Accounting Representative (FT)
- Responsible for posting all payments and adjustments in manual or electronic formats on a daily basis. Posts patient charges as necessary.
- Ensures all required daily reports are processed in a timely fashion and daily deposits balance. Works closely with PFS Management and Accounting to resolve any outstanding posting issues.
- Independently follows through with Information Technology and Patient Accounting Specialist to ensure concerns regarding electronic posting edits work properly, notifying Management promptly and in a professional manner of any unresolved issues.
- Assists patients with researching payment posting questions and the processing of payments made in person. Researches payments for proper posting and underpayments/overpayments.
- Responsible for work queues as assigned.
- Maintains confidentiality, follows all HIPAA and compliance guidelines.
- Excellence in customer service for internal and external customers is always required.
- Works effectively with team, maintains positive attitude and promotes common working goals with Patient Accounting, Patient Access, Atrium Health and St Luke's Hospital co-workers.
- Must be willing to demonstrate flexibility with duties as direct by PFS manager.
- High School Diploma required.
- Previous experience in accounting, data entry, hospital financial services or a medical office environment preferred.
- Knowledge of 1500 and UB claims, payment processing, electronic payment posting formats, especially Medicare and Medicaid remits is desired.
- Applicants must have skills in using the computer, e-mail, Microsoft Word and Excel programs.
- Excellent written and verbal communication skills, a high level of judgement, initiative and resourcefulness when dealing with internal and external customers is required.
- Epic experience is preferred, but not required.
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