Operations Manager @ the Fairfield Inn Winston Salem
- A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
- 2-5 years of progressive management experience preferred
- Service-oriented style with professional presentation and interpersonal skills
- Hotel/Hospitality degree is an asset
- Clear concise, written and verbal communication skills (English)
- Proficient in Microsoft & Excel
- High energy, entrepreneurial spirit, motivational leader.
- Interest in career progression in hotel/hospitality management roles
- Flexible work schedule
- Able to lift 25 lbs.
- Valid Driver’s License
- Sitting, standing, and moving for extended periods of time
- Personal time/Vacation time
- Insurance benefits
- Quarterly Bonuses
- Hotel Discounts
- The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt
- Responsible for short and long term planning and management of the hotel’s Front Office operations
- Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
- Strict adherence to the approved budget for the hotel operations
- Ensure proper staffing levels for customer service goals
- Maintain guest room inventory
- Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
- Perform all tasks of a Front Office staff as needed to facilitate service
- Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
- Maintain excellent communications with Housekeeping Department
- Maintain information on prices, rates, special packages, programs, etc.
- Investigate, analyze, resolve and report guest complaints in a timely fashion
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
- Cover open shifts due to call offs and/or low business levels
- Must be able to work all shift including weekends and evenings
- Capable of developing and training subordinates
- Inspect public areas and ensure proper cleanliness
- Duties are subject to change and additional responsibilities/tasks may be assigned as needed
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