Service Coordinator

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Job Responsibilities:

As our Service Coordinator, you’ll be the engine that keeps our service operations running smoothly. In this fast-paced, customer-focused role, you’ll work side-by-side with our Service Manager and Technicians to ensure top-tier service and customer satisfaction. If you're a natural organizer with strong communication skills and a passion for customer service, this is your opportunity to make an immediate impact.

What You Will Contribute:

• Work directly with customers and internal service staff to schedule Technicians based on incoming requests.
• Ensure completion of Service Appointment reports and work with the appropriate internal team when information is needed.
• Provide stellar customer service across our internal and external customer base.
• Process part requests for service calls, installations and alignment kits using our internal systems (i.e. Salesforce)
• Prepare quotes for various types of incoming requests.
• Act as a backup within the department when necessary for various scheduling and follow-up tasks.
• Review monthly reporting for accuracy and allocate charges to appropriate accounts
• Work with service managers to research and prepare estimates for rebuilds, track the rebuild through the process and schedule accordingly.
• Coordination and tracking of machine work being done in remote locations and bill out accordingly
• Assist with the creation and updating of service dashboards for various reporting functions.
• Track location and coordinate the status of service alignment kits when required
• Revise and update status of Service Appointments in SF and ERP

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• 2-4 years of industry experience or related customer service experience
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• Ability to work well under deadlines and to multitask
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills
• Knowledge of basic accounting functions

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged periods of time.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition # 1360B