Front Desk Experience Maker

Charlotte, NC | $14 Hourly | ⏰ Full-Time or Part-Time with weekends required

At Skiptown, Our Core Values Drive Everything We Do:

• Pursue Results: We work with purpose and deliver on expectations.
• Act with Integrity: We do the right thing, every time, even when no one's watching.
• Wow Every Time: From safety to service, we go above and beyond.
• Stronger Together: We support our teammates, communicate openly, and grow as one team.

As a Skiptown Support Skipper , you'll set the tone for every guest experience. From greeting clients and answering questions to managing bookings and supporting smooth check-ins and check-outs, you'll make sure everything runs seamlessly at the front desk. If you love helping people, staying organized, and creating great first impressions, this role is for you.

What You'll Do:

• Welcome guests warmly and provide prompt, friendly service
• Answer questions about services, memberships, pricing, and events
• Assist with daycare, boarding, and grooming check-ins and check-outs
• Manage bookings and reservations using Skiptown's software
• Process payments for services, memberships, and retail sales
• Promote Skiptown memberships, services, and special offers
• Keep the front desk and lobby clean, organized, and guest-ready
• Communicate updates and important information between guests and team members
• Document and escalate guest concerns or incidents as needed

You Might Be a Perfect Fit If:

• You're friendly, approachable, and love helping people (and pups!)
• You thrive in a fast-paced environment where every day is different
• You're organized and can manage multiple tasks at once
• You're calm under pressure and great at problem-solving
• You enjoy working as part of a collaborative team

Bonus if You Have:

• Customer service, hospitality, or front desk/concierge experience
• Experience in a pet care environment or knowledge of pet services
• Familiarity with scheduling or booking software

Musts & Physical Requirements

• Ability to stand, walk, and move for extended periods during shifts
• Ability to safely lift and handle up to 30 lbs
• Comfortable working in an environment with dogs, pet hair, and occasional messes

What We Offer:

• Free VIP Membership to Skiptown
• Cha-Ching Fridays! (We get paid weekly)
• Employee discounts on all Skiptown services
• Free DoorDash DashPass subscription
• 50% discount on The Farmer's Dog fresh pet food
• Discounted pet insurance through Spot

Next Steps:

If you're ready to create great first impressions, support smooth operations, and be the friendly connection between guests and our team, Skiptown is your spot.

Apply now and help every guest feel welcome from the moment they walk in.