Care Coordinator
- Participate in all general office administrative operations including on-call responsibilities to ensure business continuity.
- Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals.
- Maintains accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs.
- Ensures client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs.
- Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
- Build relationships with clients to encourage compliance with care plans and client safety.
- Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions.
- File all employee and client paperwork as appropriate within 7 days of documentations into agency EMR.
- Manage time and attendance of field employees and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing.
- Review EVV data and process weekly payroll for all branch field employees.
- Ensure timely collection of timesheet records for schedules with unsuccessful EVV records.
- Conduct audit review of field employees’ visit notes and EVV data to ensure compliance with client’s ADL and IADL needs.
- Orientate and supervise field employees to client care plans and provide remedial training and mentoring as needed.
- Work with Recruitment and Compliance departments to communicate recruitment needs.
- Manage and monitor field employees to ensure compliance with state, federal, and contractual annual health and training requirements.
- Support branch recruitment efforts by distributing applications to potential new hires and forward completed forms to Regional Recruiter or Human Resources to process.
- Run reports and utilize data from EMR to manage individual KPI goals and expectations.
- Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to.
- All other duties as assigned.
- Competitive pay, paid weekly
- Medical Insurance (choice of 3 plans), with company contribution
- Dental Insurance
- Vision Insurance
- Life and AD&D Insurance
- Short and Long-Term Disability Insurance
- 401k plan with company match
- Paid Time Off
- Holiday Pay
- Ongoing training
- Performance based bonus
- Education: College degree preferred or equivalent work experience.
- Licensure/Certification: CNA license preferred.
- Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle.
- Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred.
- Hours of Work: Monday-Friday, 8am-5pm. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call.
- Skills and Additional Requirements:
- Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills
- A specific understanding of geographical/cultural requirements of branch office is preferred.
- Satisfactory verbal and written communication skills.
- Ability to concentrate with frequent interruption, handle pressure of deadline, good judgement, ability to follow procedures, ability to work independently.
- Ability to prioritize work activities and complete assignments in a self-directed manner with minimum need for constant supervision.
- Language: Bilingual – English/Spanish a plus.
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