Business Development Rep / Customer Service / Dispatcher

Job Title: Business Development Representative
Location: Durham, NC (On-site)
Reports To: VP of Operations

About Us

We are a leading provider of residential and commercial construction solutions in North Carolina with over 30 years of experience. Our company is growing fast through both organic success and strategic acquisitions and we are looking for a business development representative to join our leadership team and help operationalize this growth.

Role Overview

We are seeking a proactive, organized, customer-focused professional to serve as the first point of contact for our residential services business. This hybrid role combines outbound appointment setting, dispatch coordination, and front desk support. The ideal candidate is a self starter, eager to learn, and thrives in an entrepreneurial fast-paced environment.

Equal Opportunity Employer

We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic or status protected by federal or state laws.

Key Responsibilities

1. Outbound Appointment Setting

• Proactively follow up on leads via phone, email, and text to schedule consultations and service appointments
• Work from lead lists, open estimates, and “not sold” jobs to re-engage potential customers
• Track and report on call outcomes and conversion metrics

2. Dispatch Coordination

• Coordinate daily technician schedules, optimize routes, and manage real-time changes
• Communicate job details clearly with both field crews and customers
• Monitor job status in ServiceTitan and ensure jobs are moving through the workflow efficiently

Qualifications

• 1+ years of experience in a customer service, dispatch, or outbound calling role
• Proficiency with ServiceTitan, RingCentral, and Microsoft Office (or equivalent CRM/dispatch systems)
• Clear and confident verbal communication skills
• High attention to detail, especially when managing multiple calendars and call follow-ups
• Comfortable working independently while coordinating with field and office team Excellent attention to detail, organizational skills, and time management
• Strong interpersonal skills — ability to work closely with crews, customers, and leadership

Preferred Qualities:

• Experience in home services, construction, or trades (plumbing, HVAC, roofing, foundation repair, etc.)
• Bilingual (English/Spanish) a plus
• Familiarity with KPIs like call-to-appointment rate, booking rate, and technician efficiency

What We Offer

• Competitive salary and performance-based bonuses
• Performance incentives for appointment setting and customer satisfaction
• Paid time off, holidays, and benefits package
• Opportunity to grow into a leadership role as we expand across multiple geographies
• A hands-on seat at the table in a high-growth, entrepreneur-led environment where you’ll help shape the next phase of the company’s future

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 OTE per year

Benefits:

• 401(k) match
• 50% Health insurance covered for the Employee
• Life insurance
• Paid time off

Work Location: In Person