Director of Home Health & Hospice

I. Job Summary:

The Home Care Director is responsible for the strategic planning, growth, and overall administration and oversight of the home health and hospice agency. Establishes and implements quality standards for patient care as well as measures/monitors patient satisfaction and outcomes. Ensures that all operations and reporting requirements comply with regulations. Develops budget/policies/procedures. Provides supervision and training to all home care staff. Responsible for ongoing communication with Hot Springs Health Program Executive Director, Associate Director, and Board of Directors.

II. Job Relationship :

A. Reports to: Associate Director

B. Persons supervised: RN's, Therapists, SW's, CNA's, Chaplain,

Volunteer Coordinator, Bereavement Coordinator, and Medical Records staff

B. Interrelationships: Interacts in person or on the phone with patients, family

members, caregivers, providers and their staff, discharge planners, other hospital personnel, all members of the health care team, and support staff.

III. Access to Protected Health Information:

The Director of Home Health and Hospice services must have access to all Home Care and Hospice protected health information of patients and related contracts. There are no conditions applicable to that access.

IV. Essential Job Duties:

A. Plan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services.

B. Ensure the Agency complies with all applicable federal, state, and local laws and regulatory agencies. Comply with accreditation, legal, regulatory, and safety requirements.

C. Be responsible for fiscal planning, budgeting, and management of operations in accordance with established fiscal parameters.

D. Manage CLIA certificate.

E. Implement governing body directives and ensure that appropriate service policies are developed and implemented.

F. Recruit, employ, and retain qualified personnel to maintain appropriate staffing levels. Monitors, directs, and supervises staff to deliver safe and quality care.

G. Establish and maintain effective channels of communication.

H. Ensure program personnel have current clinical information and current practices.

I. Direct and monitor organizational Performance Improvement activities. Ensure staff development, including orientation, in-service education, continuing education, and evaluation of staff.

I. Assure the development and qualifications for professional services and the assignment of personnel.

J. Ensure the accuracy of public information materials, activities, and marketing.

K. Take action on reports and recommendations of any authorized planning, regulatory, or inspection agencies.

L. Ensure staff education, evaluations, and availability of applicable regulations to all Agency staff, including contractual providers. Function as a resource for staff to ensure employee satisfaction and compliance. Implement a corrective action plan when necessary.

M. Ensure completion, maintenance, and submission of required reports.

N. Ensure documentation of services is accurate and timely.

0. Function as a liaison to patients/caregivers/families to ensure patient satisfaction.

P. Assist the HSHP Executive Director in continuing analysis of agency statistics and the total quality management process of the agency.

Q. Contributes to the achievement of Agency goals.

R. Other duties as assigned.

V. Secondary Job Duties:

A. Ability to communicate effectively in writing and verbally with all levels of internal staff and external contacts.

B. Ability to work independently with a high level of motivation, initiative, and leadership.

C. Attend staff, educational, safety, and training meetings.

D. Abide by the policies and procedures of Hot Springs Health Program, Inc.

VI. Behavioral Expectations:

A. Maturity and ability to deal effectively with job demands.

B. Respect, consideration, and warmth to patients and staff.

C. Respect for the confidentiality of all aspects of patient care and business matters of Hot Springs Health Program, Inc.

D. Professional attitude and appearance.

VII. Education /Experience/Other Job Requirements:

A. Education: Current NC RN license required. Bachelor's degree preferred.

B. Experience: Minimum of 4 years of home health/hospice experience with 2 years of health care management experience.

C. Other Requirements: Valid NC driver's license. $50,000 auto liability insurance. Knowledge of home health and hospice regulations. Ability to work as a team member and assume a leadership role. Good interpersonal and communication skills.