Veterinary Assistant - Lead

Description

Position at Trinity Animal Hospital

Lead Veterinary Assistant - Trinity Animal Hospital

Holly Springs, North Carolina

Job Summary:

Serve as a work leader to schedule, monitor, and facilitate optimal Treatment Department workflow, while providing exceptional patient care and client service, with a focus on inpatient care and treatment.

Responsibilities:

Leading with Your Head

• Understanding business, solving problems, and making decisions through inclusive contributions of others
• In coordination with Practice Manager for optimal staffing levels to meet maximum productivity and service level expectations, including utilizing tools, programs, and processes.
• In coordination with Practice Manager to oversee locations inventory control system to ensure adequate stocks of supplies are available, conducts inventory audits and manages inventory to target budget.
• Maintain a facility that is visually appealing to clients and team members by organizing and/or contracting maintenance with Practice Manager approval, ordering supplies based on budget and/or Practice Manager approval, and ensuring the hospital meets Thrive and OSHA safety standards and safety metrics. Reporting any issues or concerns promptly to Practice Manager.
• Engage in active learning by completing all required training courses.
• In coordination with Practice Manager oversees Thrive Controlled Substance protocol is followed.
• Oversees daily Treatment workflow to guide the team to positive and productive workflow.

Leading with Your Heart

• Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively
• Maintain healthy working relationships, through open communication, conflict competence and emotional intelligence.
• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive, and engaging experience for team members resulting in positive engagement scores and low turnover rates.
• In coordination with clinic’s leadership (Practice Manager, Medical Director, Leads, etc.) help sustain an environment that supports team members in doing their jobs well, ensuring each team member receives the prescribed training and feedback, and meets the required qualifications for their position through coaching peak levels of productivity, efficiency, and teamwork.
• Engage in the team's wellbeing, focus on personal connections and check-ins to best understand, and implement the appropriate level of support resulting in positive job satisfaction scores.
• Address all team member concerns and issues, following up and communicating with Practice Manager.
• Address emergent issues, including client escalations and urgent requests to ensure positive client satisfaction scores, following up and communicating with Practice Manager.
• Act as the Thrive Ambassador to the clinic team by educating, modeling, and supporting company initiatives to ensure engagement and compliance with all programs.

Leading With Your Hands

• The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results.
• In coordination with Practice Manager support ongoing learning and development for all team members by providing consistent direct feedback, coaching, mentoring, continuous development check-ins and leading talent planning activities, and education on Thrives guidelines and practices.
• Move dynamically and lead from the floor to assess and ensure an optimal daily operational cadence while creating an exceptional team member experience and guest satisfaction through excellent communication and leadership.
• Model, train, and sustain an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return as demonstrated by positive consumer metrics. Reporting any issues or concerns promptly to Practice Manager.
• Proficient clinical skills, medical knowledge, and communication skills.

Key Qualifications:

• Prior experience working as a veterinary technician/assistant.
• Possess a high level of clinic skills, duties, and medical knowledge base.
• Preferred: prior experience as a lead/supervisor or management position.
• Availability to work all shifts, including nights and weekends.
• Ability to meet essential job function attributes including:
• Ability to routinely lift 40+ pounds; ³ 50 pounds with assistance.
• Frequent/extended standing, kneeling, bending, crouching, reaching - often in awkward positions.
• Exposure to all types of hazard situations/chemicals, including, anesthetic and sterilant gases, radiant energy, infectious diseases, potentially irritant cleaning solutions, potentially aggressive animals.
• Satisfy state and national credentialing requirements as needed.