Front Desk Receptionist

Job Description

Job Description

Front Desk Receptionist (Medical Office)- Full-Time

Location: Fuquay, NC

Salary: $17–$19 per hour

About the Role:

We are seeking an experienced Medical Front Desk Receptionist to join our growing healthcare team in Fuquay, NC. The ideal candidate has prior experience in a medical office front desk role, strong customer service skills, and the ability to thrive in a fast-paced clinical environment.

Key Responsibilities:

• Answer and return patient phone calls professionally and efficiently

• Greet and check in patients; verify demographics and insurance information

• Collect copays, deductibles, coinsurance, and outstanding balances

• Check insurance eligibility and update EMR records

• Schedule and confirm patient appointments

• Process patient check-outs and manage recalls

• Balance daily payment batches across multiple systems

• Maintain a clean, organized front desk area

• Assist with prescription logging and retail/cosmetic product coordination

• Utilize EMR and payment systems (NexTech, EMA, CareCredit, ALLE, PayJunction, ModMed Pay – training provided as needed)

Qualifications:

• High school diploma or equivalent

• 1+ year of medical office front desk experience required

• 1+ year of customer service experience

• Familiarity with EMR systems preferred

• Strong communication, organizational, and multitasking skills

• Ability to maintain confidentiality and follow office policies

• Comfortable working with patients in a professional healthcare setting

Physical Requirements:

• Ability to sit or stand for extended periods

• Ability to lift up to 50 lbs as needed

• Ability to bend, stoop, and perform repetitive hand movements

• Comfortable working in a medical office environment with patient interaction

This is an excellent opportunity for a detail-oriented, dependable medical receptionist who values teamwork and exceptional patient service.

We are an equal opportunity employer and welcome applicants from all backgrounds. We support a diverse, inclusive, and equitable workplace. If you require accommodations during the hiring process, please let us know.