Benefit Advocate I

: At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth. As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at SUMMARY Responsible for providing excellent customer service within a call center environment to Alliant's clients through confidential and professional support and guidance for HR and employees about their benefits, working with insurance carriers to resolve claims and benefits issues, and documenting all pertinent information. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers all incoming calls promptly and professionally; identifies and responds to routine questions or problems in a manner that meets or exceeds client and company specific service level standards;
• Assists clients (HR, employees and covered dependents) in better understanding their benefits;
• Researches routine client issues regarding enrollment, benefits and claims, including contacting insurance companies and provider offices to obtain or provide information, reviewing billing statements and EOB's and working towards resolution of any incorrect processing, and interfacing with vendors when appropriate on eligibility issues;
• Returns emails and letter correspondence promptly;
• Thoroughly documents all aspects of issues consistently in a timely manner following department standards;
• Files all paper and electronic documents according to department standards;
• Assists in the development of client related documentation in a consistent format;
• Follows all Privacy, Security and HIPAA requirements specific to department;
• Attends meetings and participates in group discussions and decisions;
• Attends all department trainings by outside and Alliant personnel as appropriate;
• Complies with system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

QUALIFICATIONS EDUCATION / EXPERIENCE Associates degree or equivalent combination of education and experience One (1) or more years of experience in Customer Service, preferably Employee Benefits related, dealing with eligibility, claims resolution and/or benefits education SKILLS Excellent verbal and written communications skills Excellent interpersonal and customer service skills Organized planner with time management/prioritization skills Ability to learn/troubleshoot new systems Ability to understand Employee Benefit compliance concepts and requirements Intermediate computer skills Proficient in Microsoft Office products #LI-REMOTE #LI-LM1 We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. For immediate consideration for this position, please click on the “Apply Now" button. Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information. For more information on Alliant Insurance Service's benefits, click here.