Oracle CC&B Technical Architect

Posting End Date:

September 19, 2025

Employee Type:

Regular-Full time

Union/Non:

Are you a technical expert with experience in providing Oracle CC&B technology solutions? This is an opportunity to step into the multifaceted world of utility technology where your expertise in Oracle CC&B will power critical billing solutions and drive digital transformation for our USUI Program. The incumbent will play a key role in architecting scalable solutions, crafting robust system components, and delivering end-to-end technical implementations that shape the future of utility operations. Read on! #topemployer

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. Apply today, we'd love to hear from you! #joinourteam

Note: Internally this role is referred to as Technical Manager TIS Solution Architect – Customer Care & Billing.

What You Will Do:

• Lead all aspects of the architecture and design of Oracle CC&B technology solutions supporting business requirements on projects.

• Ensure design solutions delivered are aligned with the requirements in the technical/logic design.

• Design secure scalable Oracle solutions: Architects end-to-end Oracle-based systems, ensuring alignment with business goals and IT strategy.

• Lead technical implementations: Oversee the deployment of Oracle applications, databases, and middleware, ensuring performance and security.

• Install, setup, configure and fine-tuning of the entire Oracle CC&B stack including working with infrastructure and cloud team.

• Optimize system architecture by Identifying and resolving architectural bottlenecks, improving system efficiency and reliability.

• Provide technical solutions and guidance during the detailed design, build, test, and deploy phases of IT projects.

• Provide technical governance: Establish best practices, standards, and frameworks including security for Oracle technology usage across the organization.

• Deliver expert-level troubleshooting: Resolves complex Oracle performance and configuration issues that go beyond standard support.

• Perform deep-dive diagnostics: Use advanced tools and methodologies to analyze system behavior and root causes of issues.

• Implement performance tuning: Enhance database and application performance through fine-tuning and optimization strategies.

• Support mission-critical systems: Provide high-availability and disaster recovery planning for Oracle environments.

• Ensure the successful implementation of the Oracle CC&B most complex, larger scale, and cross-functional new/enhanced systems on time, in scope and within budget.

• Create system design models, specifications, architecture and landscape diagrams, and charts to provide direction to system programmer and development teams.

• Identify and implement process improvements to other solution architect team members and developers.

• Present findings and make recommendations to senior management / leadership.

• Identify the developmental needs of others and mentor others to improve their knowledge or skills.

• Develop and maintain all technical standards, design patterns, reference architectures and roadmaps for a Reference Architecture Framework containing a broad collection of foundational services.

Who You Are:

Required:

• Related University degree or Technical Diploma in IT, Engineering, or related subject area.

• Minimum 8+ years of experience in Oracle CC&B as a Technical Solution Architect or Senior Consultant, leading multiple end-to-end implementations.

• Good understanding of utility industry processes and how they translate into CC&B functionalities.

• Hands-on experience with installation, setup, configuring, troubleshooting, performance tuning and customizing CC&B modules and stack.

• Knowledge of integration methodologies and experience working with third-party platforms.

• Ability to engage with stakeholders, manage expectations, and communicate effectively with technical and non-technical audiences.

• Strong problem-solving and analytical skills, with a focus on system performance and client satisfaction.

Preferred:

• Oracle Utilities certifications are an advantage.

• Experience working on digital transformation projects within the utilities or public sector is highly desirable.

Working Conditions:

• Office environment with some travel requirements.

• Work in a virtual team environment with frequent interactions with team members located in Calgary, Edmonton, Toronto, Chicago and Houston.

• Stress levels can be above normal as the work is highly visible and decisions affect all integrated processes associated with new or changed business or operations.

Flex-Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and basic reports and communicate with individuals via telephone.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected] .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

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