IT Help Desk Technician

Job Description

Job Description

At Amyris, we value that everyone’s career journey is unique and authentic to who they are. If this role excites you, we encourage you to apply and grow alongside us! You may be just the right candidate for this or other open roles.

We are seeking a motivated and technically capable IT Help Desk Technician to join our team in Leland, NC . In this role, you will be the primary IT contact on-site, supporting users locally and remotely, and collaborating with senior IT staff based in Emeryville, CA and Campinas, Brazil. Primarily supporting the Leland office but will also assist employees globally as required. This position reports to the Associate Director of IT based in Emeryville, CA.

This is a great opportunity to build your skillset in a supportive environment. If demonstrates initiative and a willingness to learn, you may be entrusted with additional responsibilities and growth opportunities over time. The role involves providing IT support in a science and manufacturing environment, requiring adaptability and attention to safety protocols.

Responsibilities

• Provide hands-on support for end users, including:
• Imaging and troubleshooting laptops
• Diagnosing and resolving application issues
• Basic network troubleshooting
• Desk-side support
• Perform basic Microsoft 365 administration tasks (approx. 40% of time)
• Monitor security logs and escalate anomalies to senior team members
• Assist with patching systems and packaging updates for applications and OS
• Collaborate with senior IT staff to test and distribute patches
• Occasionally travel between Leland office and Wilmington warehouse for user support
• Access and support computers located within the plant’s office area
• Train users on basic computer functions and usage best practices

Basic Qualifications

• Bachelor’s degree in an IT-related field or equivalent relevant job experience
• 1–3 years of IT support experience
• Strong familiarity with Microsoft technologies
• Experience with Dell laptops (imaging, troubleshooting, support)
• Experience with remote support tools (e.g., remote desktop, remote assistance platforms)
• Experience working in Active Directory maintaining user accounts and groups
• Experience using a ticketing system to track and respond to employee support requests
• Excellent customer service and communication skills
• Basic hardware and network troubleshooting skills
• Experience with laptop imaging and application support
• Ability to train users on basic computer functions
• Ability to work independently and manage priorities
• Ability to lift up to 35 lbs as part of routine support tasks
• Valid driver’s license in good standing

Preferred Qualifications

• Basic Microsoft 365 administration knowledge
• Experience with log monitoring and reporting
• Familiarity with patching and software packaging processes
• Experience with Apple macOS and iOS environments
• Experience with Microsoft Entra and Azure environments
• Strong documentation and organizational skills
• Experience with python

Work Environment

• Sole IT presence on-site in Leland
• Weekly in-person support from a senior team member
• Remote collaboration with IT teams in Emeryville, CA and Campinas, Brazil
• Must be comfortable working independently in the mornings before the Emeryville team comes online (around 8:00 AM PT)
• Will be required to complete safety training and follow proper use of personal protective equipment (PPE)

Amyris is committed to fair and equitable compensation practices.

The starting pay for this role is $50,000 to $68,000. Salary offers are made based on internal equity and market analysis, and will vary based on the candidate’s skills, depth of experience and specific work location.

Amyris is committed to providing a diverse array of inclusive benefits and perks to support employees and their families’ wellbeing including access to robust healthcare, mental wellness benefits, family leave, discounted fitness memberships, education reimbursement, flexible paid time off, 17 paid holidays, 10 paid sick days, and additional paid time off including 3 volunteer days, and bereavement.

We hold deep regard in the power of representation and cultivation of a diverse work environment. Join us at Amyris, where you can find a sense of belonging and know that your voice is centered.

At Amyris, we believe that diversity, equity, inclusion, and belonging (DEIB) is essential to our core values. We embrace and encourage an equity-minded work culture, knowing that it is the driving force of innovation that positively impacts our employees, consumers, and communities. For Amyris, a sense of belonging is what drives our mission forward and is the foundation of everything we do, ensuring a healthier, more sustainable future for us all.

Amyris is a vertically integrated synthetic biology company that partners with companies across industries to create, scale-up, and manufacture sustainable, market-ready ingredients utilizing advanced fermentation technology and world-class platforms.

Fraudulent Employment Offers

Amyris has experienced a recent increase in fraudulent Amyris job listings on third-party sites, as well as fraudulent interview requests and job offers sent to candidates. In addition, people impersonating employees of Amyris have been sending fraudulent job screening or new-hire screening communications requesting candidates to provide personal information. Please be advised that these offers, communications, and impersonations are illegitimate and fraudulent.

What may Candidates Expect from Amyris?

Candidates applying for a job at Amyris will go through an interview process consisting of in-person meetings and/or phone calls. Genuine job offers are always discussed with an authorized Human Resources team member prior to the offer being emailed to the candidate. All communication with Amyris employees come from an email address “@amyris.com"Amyris will never ask candidates for money or payment for equipment.Amyris will never request your social security information during the interview process.

Amyris, the Amyris logo, Unlock the Chemistry of Life TM, and Lab-to-Market are trademarks or registered trademarks of Amyris, Inc. in the U.S. and/or other countries.

Under the California Consumer Privacy Act of 2018 (“CCPA”) , Amyris is required to inform California residents who are our job applicants (“Applicants”) about the personal information we collect about you when you apply to a job on this site.

As an Applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which the categories of personal information shall be used, pursuant to the CCPA.

By clicking the “APPLY FOR THIS JOB” button below and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants.

If you have any questions regarding this information, please contact Amyris at [email protected]

As a VEVRAA Federal Contractor, Amyris is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Amyris complies with applicable state and local laws governing nondiscrimination in employment.

If you are a recruiter or placement agency, please do not submit resumes to any person or email address at Amyris, Inc. prior to having a signed agreement. Amyris is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company’s gift to Amyris and may be forwarded to our recruiters for their attention.