Account Manager (Technical Sales)

About Us

Eastern DataComm provides schools, businesses, and municipalities across the Eastern seaboard with end-to-end technology solutions that are the right fit for ever-evolving safety and communications needs. A leader in IT infrastructure security solutions, network design, and access control and network security, the Cary branch has been providing enterprise-class technology solutions to enterprise customers for 35 years.

Partners include: Aruba, HPE, Cisco, Fortinet, Juniper, Mist, Barracuda, Sophos, Arctic Wolf, SolarWinds, KnowBe4, SentinelOne and more. Learn more at

What We Need:

We are looking for a quota-driven, internally motivated, Sales Professional with proven success building trust-based relationships with clients while also juggling detail-oriented sales administration tasks. A successful candidate will have some experience with technology sales, ideally within networking and/or security, and a healthy sense of competition.

Our new Account Manager will manage dozens of commercial and SLED accounts primarily in the Southeast. Commercial accounts will have a focus on financial and healthcare industries. The role will include managing and growing relationships with some existing accounts as well as acquisition of new accounts. Sales team members have both customer-facing and administrative tasks. The successful Account Manager will ultimately learn a breadth of IT and cyber security solutions and learn how to address customer needs in areas such as networking and security with this knowledge. You’ll primarily work with contacts ranging from system admins to network architects, CIOs, CTOs, security analysts, and CISOs.

If you have the skills below, we'll train you on the processes; you just need the attitude, motivation and desire to join a growing company here in North Carolina. Those with prior inside sales experience, account management experience, sales administration experience, or those with a Sales Development Representative (SDR) background looking to make a move into account management, are encouraged to apply.

IMPORTANT NOTES IF APPLYING FOR THIS JOB:

The contact person for this position is Julie Allen, and all communications and applications for this job go directly to her. Only on-line applications will be accepted .

*No recruiters, phone calls or drop-ins. Local applicants only, please.

Your cover letter should be customized, directly addressed to our company, and include include your past sales experience, why you think you would be a good fit for this role and your familiarity with the technologies and partners we represent.

What You’ll Do:

• You will identify, qualify, develop new prospects in the Southeast region, focusing on North and South Carolina initially
• Recommend products and solutions to prospective customers that best suit their needs
• Occasionally attend tradeshows and customer facing events to build strong relationships with clients and enhance brand recognition in the region
• Prepare and deliver sales proposals/presentations and follow up with key decision makers
• Prepare price quotation, work with partners on special pricing and managing margins and revenue objectives
• Move quotes/ sales proposals through the sales cycle to close/ completion
• Establish and maintain client relationships to ensure customer satisfaction
• Develop and maintain a thorough knowledge of Eastern DataComm’s full products and service offerings
• Develop and manage partner relationships to identify customer opportunities and ensure sales enablement
• Ensure sales data is entered in a timely and accurate manner in the CRM

What You’ll Need:

• Inside sales and/or SDR prior experience required
• Experience working with numbers, quotes and pricing data required
• Proficiency with Microsoft Office Word, Excel and Outlook
• Excellent organizational, telephone, written and verbal communication & conversational skills
• Ability to learn and use our internal CRM tools
• Ability to compose professional correspondence
• Strong initiative; proactive approach
• Ability to host virtual account meetings and sell virtually/remotely
• Experience working toward/hitting/exceeding a financial quota
• Prior enterprise or solution-based technology sales experience in B2B environment is preferred
• Experience with IT-based solutions strongly preferred, including but not limited to any switching, routing, wireless, and/or security solutions.
• High level of initiative and drive – engages in proactive behavior and looks for opportunities
• Candidate must have valid Driver’s license and transportation
• Candidate must be a US citizen, and native English speaker (requirement due to contracts held)
• Candidate must be able to pass a US DoD background check, if required

Essential Functions:

• Functioning as Inside Sales Specialist with account management of named accounts
• Supporting outside sales team sales efforts including renewals, contract maintenance, and marketing
• Ensuring high customer satisfaction
• Communicating with customers for sales processes
• Assisting as needed with customer-facing events throughout the Southeast and Mid-Atlantic
• Interacting with manufacturer partners throughout sales processes

Other Requirements:

• Must have own transportation
• Candidate must be a US citizen and native English speaker (Due to the requirements of some of the contracts we service)
• Must possess a high school diploma
• Must have a valid driver’s license

Schedule and hours For full time positions, daily, you'd be working out of the Cary, NC offices Monday - Friday from 8:30am - 5:00pm.

Additional Info & Benefits Type: Full-time
Experience: Minimum 1 year in inside sales, account management, or sales administration
Industries: Computer & Network Security, Information Technology and Services, Computer Networking
Compensation: Total sales compensation based on performance, including competitive base salary, benefits, and a generous no-cap commission plan plus accelerators. Position also includes a book of active accounts plus large, lucrative target customer territory.

Benefits: Vacation time, PTO, holidays, 401K with match, health insurance, dental, vision, (Available benefits based on type of employment)