Technical Customer Support

Company Description

We are ready to try something new. Are you?

Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and

sustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people worldwide are provided with high-quality medications and safely packaged food.

Job Description

Position Summary

Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry. Prepare financial quotes for customers on Aftermarket projects and the oversee and manage the project from beginning through final delivery and installation startup.

Key Responsibilities

• Plan, organize, and lead individual customer machine projects from inception to completion.
• Develop and maintain the cadence of work schedules, hours, costs and communication for each project.
• Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status.
• Coordinate staffing needs and deliverables with the CoC, 3rd party vendors, and field service department.
• Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection.
• Act as a main point of contact for the project, providing regular updates, reports and communication regarding project status to all stakeholders.
• Travel to customer sites during large or complex installations and CoC for team building and project meetings.
• Work with Accounts Receivable on down payments, invoicing, and payment issues.
• Will travel domestically and internationally approximately 10% of the time

Qualifications

Basic Requirements

• Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field. A combination of education or experience may be considered.
• 5+ years of experience in sales, project management or engineering for custom design machinery

Preferred Qualifications

• A bachelor’s degree in engineering

Additional Information

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

The compensation for this position can range between 70k/year to 120K/year.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

All your information will be kept confidential according to EEO guidelines.

NOTE: All official Syntegon job postings can be found at . Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.