Car Wash Shift Leader

Job Description

Job Description

Join Our Team as a Shift Leader at EDGE Express Car Wash!

Are you ready to take your first step into leadership? We're looking for reliable, hands-on team members to help keep our shifts running smoothly while developing valuable supervisory skills. This is your chance to grow with a company that promotes from within!

Job Title: Shift Lead

At EDGE Express Car Wash, we’re all about supporting your growth—both personally and professionally.

Here's what we offer:

• Pay Range: $15.00–$20.00/hour (based on experience per pay bands below)
• Bonus Opportunities: Earn bi-weekly commissions and employee of the month bonus opportunities!
• Flexible Scheduling: Tailor your work hours to fit your lifestyle
• Work Environment: Fun, team-oriented atmosphere where your contributions are valued
• Perks and Freebies: Enjoy free car washes and FREE mental health and financial services and access to low cost telehealth (less than $3 per paycheck) for all team members.
• Health benefits: Access to dental, vision, disability, accident, and life insurance, and MORE when working 20+ hours per week.
• Medical Benefits: Access to medical insurance for full-time team member.
• Pet Insurance and Discounts : Get coverage and discounts for your fur-friends for as low as $11.75 per month!
• Retirement Savings: 401(k) with company match to help you plan for the future
• Paid Time Off: Start with two weeks of paid time off including vacation days and sick leave
• Career Growth: Opportunities for advancement and hands-on training to help you develop your skills
• 24/7 Support: Direct access to support for marketing, HR, and more for continuous guidance

Position Overview:
As a Shift Leader, you'll be the reliable support our team counts on to keep operations smooth when managers aren't present. You'll assist with opening/closing procedures, guide team members through daily tasks, and help maintain our high standards for customer service and efficiency. This role is perfect for someone looking to grow into leadership—you'll develop valuable skills while ensuring every shift runs like clockwork. If you're dependable, enjoy working with people, and take pride in a job well done, we want you on our team!

Key Responsibilities:

• Be the go-to person when managers aren't on site - keeping the team focused and operations running smoothly
• Help open and close the location following all procedures
• Keep the wash line moving efficiently while maintaining quality standards
• Support sales by demonstrating proper membership pitch techniques
• Train new team members on basic operations
• Handle minor customer service issues and escalate when needed
• Ensure safety and cleanliness standards are met

Daily Routine:

• Opening/Closing Expert: Lead setup and shutdown procedures to ensure everything is ready for business or properly secured.
• Customer Champion: Greet customers warmly while keeping an eye out for membership opportunities during busy periods.
• Flow Master: Keep the wash line moving efficiently by directing traffic and assisting where needed.
• Standard Keeper: Help team members follow proper procedures while maintaining our quality and safety standards.

Who You Are:

• The dependable go-to – When the team needs help, you’re already stepping up.
• A natural with people – You make customers feel welcome and teammates feel supported.
• Quick on your feet – Whether it’s a line of cars or a new task, you adapt fast.

Requirements :

• Someone who shows up on time, every time - reliability is key!
• 6+ months experience in customer service or retail
• Basic leadership skills (even from school, sports, or other activities)
• Willingness to learn opening/closing procedures
• Some weekend availability (our busiest times!)
• Must be 18+ with ability to pass background check

About EDGE Express Car Wash:
EDGE Express Car Wash is a leading provider of express car wash services in the region. We offer a supportive work environment where teamwork and customer satisfaction are paramount. Join us and contribute to our growth and success in delivering exceptional service to our valued customers.

If you’re ready to lead, grow, and make a real impact, we’d love to have you on board! Send us your resume and a quick note about why you’d be a great fit. Let’s build something awesome together!

Positions Available : Full-time or Part-time.

Working Days : Monday – Sunday (full-time team members must work some weekends).

Working Hours : 7:30 AM – 9:00 PM (shifts vary).

Physical Demands:

• Working outdoors, including the summer heat and the winter cold.
• Standing for long periods at one time. There's no chairs on the lot!
• Quickly assisting customers by jogging/running.
• Lifting, pushing or pulling 40lbs or more.

EDGE Express Car Wash is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Pay Bands:

$15.00–$16.50/hr

• Criteria : Some previous leadership experience (shift lead, team captain); a stickler for following procedures; comes with prior sales experience (or EDGE-ucator cert for promotion).

$16.50–$18.00/hr

• Criteria :
• 1+ year sales + leads teams of 5+.
• Must be able to assist in managing cars as they exit the tunnel and directing them to the lot and/or full-service and express details where available.
• Must be comfortable with upselling and selling memberships even on the lot.

$18.00–$20.00/hr

• Criteria :
• Leads teams of 8+ for 6+ months.
• 2+ years sales experience (membership/commission preferred).
• Mastery of all site roles (pay station, tunnel, detailing).