Program Manager

Job Description

Job Description

Description:

Veritas-HHS seeks a Program Manager to work at the Union County Child Support Office located in Monroe, NC.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company’s success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Time Off
• Rewards Program
• On-Demand Pay

About the Position:

The Program Manager provides leadership, vision and strategic direction for a child support services office with approximately 14 staff, located in Monroe, NC. This individual develops procedures, processes and methods to manage the child support caseload. The Program Manager assesses operational efficiency and effectiveness and implements process improvement activities as needed. This individual reports to the Regional Director.

Primary Responsibilities:

• Provide direction to the child support staff to ensure Veritas HHS fulfills all contract provisions
• Participate and collaborate with the Department for Children and Families Child Support Services Administration to ensure positive and productive working relationships
• Represent the office and build positive relationships with the Court and community based social service resources
• Develop procedures, processes, and methods to manage child support cases in a manner that meets federal timeframes and achieves project goals
• Develop short-range plans for program operations and resources
• Oversee local management team, ensure development and oversight of operational goals and individual staff performance plans
• Manage office facilities and equipment
• Assess operational efficiency and effectiveness, helping to implement changes to operational processes, as well as coordinate the introduction of appropriate technologies to drive continuous improvement to ensure contractual obligations are met

• Bachelor degree preferred
• Strong communication skills
• At least five years’ experience in child support case management or related field
• Successful record leading, motivating, and training employees

Learn about Veritas HHS at