Service Desk Technician - Intermediate
Service Desk Technician – Intermediate
Clearance Required: Active Secret Clearance
Location: ARO, Durham, NC
Position Overview:
The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users under the program. This role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed.
Key Responsibilities:
Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals.
Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.
Simulate and recreate user issues to determine root cause and resolve operating difficulties.
Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
Recommend modifications to systems to reduce user issues and enhance overall performance.
Maintain up-to-date knowledge and technical skill in supported technologies.
Escalate more complex technical issues to senior-level technicians.
Work under the direction of the local Service Desk Lead as part of an integrated service desk and end-user support team.
Required Qualifications:
• Experience: Minimum of 3 to 5 years in IT support or related help desk environments
• Education: High School Diploma or equivalent
• Certifications (Required):
CompTIA Security+ CE
ITIL v4 Foundation
Relevant Operating System Certifications
Must meet DoD 8570/8140 compliance requirements
Recommended Jobs
Accounts Receivable Assistant - (Part-time ) - Eurofins Environment Testing, Burlington, WA
Company Description Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and o…
Wound Care Physician - Stable Group!
Community Hospital System seeking a Wound Care Physician for Goldsboro, NC! (50mins from Raleigh) Stable and Supportive Healthcare System! Contact: Raymond Stiles (843-574-8233) raymond@nowhealt…
Catering Sales Assistant Manager
We are a busy Catering and Events company seeking to hire a Catering Sales Assistant Manager. Work with the best in the business and become a valued team member. We focus on weddings, corporate meeti…
Director of Customer Success (NAM East)
About Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software. We’ve been voted #1 in the Hotel Tech Awards…
Maintenance Technician
The Waffle House Maintenance Technician will be responsible for multiple restaurants in and around the geographical area. Job responsibilities will include installation and repair of restaurant and r…
Coastal North Carolina Family/Adult and Cardiology Nurse Practitioner
A growing Primary Care Clinic located just 50 miles from Wilmington and 25 miles from the beach in North Carolina has a position available for a Family or Adult Nurse Practitioner who is well-versed …
ENT Physician Assistant Job in Fayetteville, NC-Clinic focus
A well-established ENT practice in Fayetteville, North Carolina, is seeking a Physician Assistant to join a growing team of two experienced providers. This is a full-time, primarily outpatient opport…
Construction Engineering Inspector II
Responsibilities: At Mead & Hunt, we’ve been designing, building, and improving communities for over 125 years. As a nationally recognized, employee-owned consulting firm, our mission is to create in…
Part-Time Private Practice Dietitian
About Us: Christie, RD is a cutting-edge private practice of Registered Dietitian Nutritionists specializing in one-on-one nutrition counseling and workplace wellness. Based in Greensboro, NC, we …
Compliance Regulatory Manager
Carolina CoPacking, LLC is a growing food manufacturing company committed to delivering safe, high-quality products to our customers. We uphold the highest standards of food safety, quality, and regul…