General Manager

Job Description

Job Description

General Manager - Charlotte, NC

Audio Advice is the nation’s leading destination for premium home technology, combining decades of expertise with a customer-first approach to audio, home theater, smart home, and lighting solutions. Our world-class showrooms serve as immersive experiences where enthusiasts and homeowners discover, demo, and design solutions that elevate how they live and entertain.

Joining Audio Advice means being part of a fast-growing company that is reshaping how people experience home technology—at scale, across the U.S., and with a team that’s passionate about doing things the right way.

Position Overview:

The General Manager is responsible for driving the performance and success of our Charlotte Division. This role leads all aspects of showroom and custom installation operations, sales, customer experience, team development, and local market engagement. You will be a strategic leader, passionate about delivering exceptional service, achieving sales goals, and building the showroom’s reputation as the go-to destination for premium home technology.

Position Responsibilities:

• Lead daily showroom operations while coordinating installation and service teams to deliver a professional, customer-focused experience.

• Execute sales strategies that drive revenue growth and exceed performance targets.

• Manage the showroom team — hiring, coaching, and motivating staff to deliver world-class service and results.

• Foster a culture of excellence that reflects Audio Advice’s values and customer-centric approach.

• Maintain inventory accuracy, optimal product presentation, and showroom visual standards.

• Analyze sales performance and customer engagement to identify opportunities for improvement and innovation.

• Oversee budgeting, forecasting, and financial performance for the Charlotte showroom.

• Resolve customer issues with professionalism, ensuring satisfaction and long-term loyalty.

• Collaborate with marketing and corporate teams to support local promotions, events, and brand initiatives.

Position Requirements:

• Strong business acumen with the ability to drive performance against measurable goals.

• Excellent communication, interpersonal, and team-building skills.

• Ability to think strategically while managing day-to-day operational needs.

• A passion for high-end technology, design, and creating exceptional experiences.

• Proficiency with retail metrics, financial reporting, and team performance tracking.

Qualifications:

• Strong experience in retail leadership, general management, or related operational roles.

• Demonstrated success in leading teams to achieve sales targets and service excellence.

• Bachelor’s degree in business, management, or a related field preferred.

Position Characteristics:

• Full-time, on-site in Charlotte, North Carolina.

• Competitive compensation with performance-based incentives and stock options.

• Opportunity to shape the growth and customer experience of a flagship showroom.

Audio Advice Core Values:

Embrace Responsibility

Act with Integrity

Lead through Service

Strive for Excellence

Interested in working with us? We’re always looking for passionate, talented folks to join our team! Email your cover letter and resume to [email protected].