Receptionist
Title: Receptionist Reports to: Agency Operations Manager Supervisory Role: No Mountcastle Insurance is a privately owned, independent insurance agency with offices in Lexington, Mount Airy, and Winston-Salem, NC. Mountcastle has provided insurance services in the Triad since 1890 serving commercial, group benefits, and personal lines clients.
* SUMMARY
The Receptionist is responsible for professionally answering the phones, directing calls, greeting visitors, taking payments, and performing administrative tasks as needed or requested. This a great opportunity for someone interested in starting out in the insurance industry.* ESSENTIAL JOB FUNCTIONS
- Answer customer calls professionally and warmly
- Accurately directs caller to the correct person or department
- Greets visitors in a friendly and positive way
- Take customer payments either over the phone or in person
- Maintains inventory of all supplies
- Open, sort, separate, and scan mail accurately for agency personnel
- Process outgoing mail
- Keeps workroom, mail area, conference rooms, and reception area neat and organized
- Assists with processing changes on customer accounts
- Actively seeks out and performs others agency services support functions as requested or required
* QUALIFICATIONS
- Strong verbal and written communication skills
- Exhibits initiative, responsibility, and is dependable
- Ability to multi-task
- Strong organizational skills
- Proficient in Outlook, Word, and Excel
- Attention to detail
- Can perform basic administrative tasks
- High school diploma or equivalent required
* BENEFITS
- Personal, vacation time, & paid holidays
- Health, Dental & Vision insurance
- 401(k) with company match
- Licensing, Continuing Education and training opportunities
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