Client Intake Coordinator (Bilingual)

Bilingual Intake Coordinator

Clinic-Based | Fayetteville, NC

Be the First Step in a Family’s Journey to Life-Changing Care

About Us

At the Autism Center of Excellence (AutismCOE), we’re dedicated to delivering compassionate, evidence-based ABA therapy that helps children with autism thrive. With clinics across North Carolina, we create welcoming, inclusive environments where every family feels supported and every team member makes a meaningful difference.

Position Overview

We’re looking for a Bilingual Intake Coordinator to join our Fayetteville team. In this vital front-facing role, you’ll be the first point of contact for families beginning their ABA therapy journey. You’ll guide them through the intake process with empathy, clarity, and professionalism, ensuring they feel seen, heard, and supported every step of the way.

What You’ll Do

• Serve as the first, welcoming voice for new families
  
• Conduct intake calls to collect essential information and outline the care process
  
• Schedule evaluations and collaborate with clinical teams to ensure smooth coordination
  
• Keep accurate records and maintain timely updates in our internal systems
  
• Act as a communication bridge between families and providers
  
• Monitor each intake’s progress and follow up with families as needed
  
• Offer bilingual (Spanish/English) support to ensure accessibility and understanding
  
• Work across departments to ensure a seamless onboarding experience
  

What You Bring

• Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or a related field (required)
  
• Bilingual fluency in English and Spanish (required)
  
• Prior experience in intake, administrative support, or customer service (preferred)
  
• Familiarity with ABA therapy or behavioral health services (preferred)
  
• Excellent communication and interpersonal skills
  
• Strong organizational and time-management abilities
  
• Comfort working in a fast-paced, collaborative environment
  
• A warm, professional, and family-centered approach
  

Perks & Benefits

• Competitive pay based on experience
  
• Performance-based bonus opportunities
  
• Medical, dental, and vision insurance options (for full-time employees)
  
• Paid time off and bi-monthly payroll
  
• Supportive, mission-driven team culture
  
• Opportunities for growth and professional development
  

Start Their Journey with Care.

If you’re passionate about helping families access life-changing services and want to be part of a supportive, purpose-driven team, we’d love to hear from you.

AutismCOE is proud to be an Equal Opportunity Employer.