Product Support Analyst II

Description The ideal candidate for a Product Operations Specialist is a detail-oriented, organized, and collaborative professional with a solid understanding of the software and hardware products offered. This person will play a crucial part in bridging the gap between product managers, engineering, and customer-facing teams like sales and support. By managing day-to-day operational processes, they enable the product team to focus on innovation and strategy. As a Product Operations Specialist, you will be responsible for streamlining and supporting the processes related to the development, launch, and maintenance of our point-of-sale (POS) products. You will work closely with cross-functional teams to ensure clear communication, manage the team's projects and facilitate efficient workflows. A strong passion for problem-solving and an aptitude for technology are essential to succeed in this role. This position works directly with teams that work quickly and enthusiastically.. This role requires a multidisciplinary approach encompassing a willingness to learn and embrace the following attributes: Data-driven Researcher with an Eye for Detail: From Pilots, UAT and Betas testing to qualitative analysis, you are innately curious and use that to assist with collecting disparate sources of information and delivering actionable insights. Thoughtful Collaborator: Considered by peers as a strong thought partner, you brainstorm constructively with others and know how to solve tough problems by collaborating across teams. Team Player: You check your ego at the door and don't take yourself too seriously. Instead, you bring an entrepreneurial spirit and willingness to take on a variety of roles to get things done. Skills jira, product operations, analyze data Location: hybrid in Charlotte or ATL (onsite for training) Job Type & Location This is a Contract position based out of Charlotte, NC. Pay and Benefits The pay range for this position is $34.50 - $34.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Charlotte,NC. Application Deadline This position is anticipated to close on Nov 14, 2025. h4> About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.