Medical Front Desk Associate

Job Description

Job Description

Join Our Visionary Team as a Front Desk Associate

Position Summary

We are seeking an enthusiastic, patient-focused, and highly organized Front Desk Associate to join our growing optometric practice. This dual-role position is ideal for an individual who enjoys both administrative and clinical responsibilities and is passionate about providing exceptional patient care.

As a key member of our team, you will serve as both the welcoming face of the practice and gain training as an essential clinical support professional. You will assist patients throughout their entire visit-from scheduling appointments and checking patients in to training to perform diagnostic pre-testing and supporting the doctor during examinations. The ideal candidate is friendly, detail-oriented, reliable, and thrives in a fast-paced healthcare environment.

Administrative Responsibilities

• Greet patients warmly and create a welcoming, professional environment.
• Check patients in and out efficiently while maintaining excellent customer service.
• Schedule, confirm, and manage patient appointments.
• Answer incoming phone calls, emails, faxes, and patient inquiries professionally.
• Verify insurance eligibility and benefits.
• Collect patient information and ensure all required paperwork is completed accurately.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Process payments and assist with financial transactions as needed.
• Coordinate patient flow to ensure efficient scheduling and minimal wait times.
• Support daily office operations and administrative tasks.
• Maintain confidentiality and compliance with HIPAA regulations.

Clinical Responsibilities

• Assist optometrists in delivering high-quality patient care.
• Escort patients through the examination process with professionalism and empathy.
• Perform diagnostic pre-testing procedures, including but not limited to:
• Visual acuity testing
• Automated refracting
• Visual field testing
• Retinal imaging
• Tonometry
• Additional testing as directed by the doctor
• Accurately document patient history and testing results in the EMR system.
• Educate patients regarding eye health, treatment plans, and contact lens care.
• Prepare examination rooms and ensure equipment is functioning properly.
• Clean, sanitize, and maintain clinical equipment and work areas.
• Assist with contact lens training and patient instruction when appropriate.
• Maintain patient safety and infection control standards.

Customer Service Expectations

• Deliver a patient-first experience at every interaction.
• Demonstrate professionalism, compassion, and empathy with patients and coworkers.
• Communicate clearly and effectively both verbally and in writing.
• Resolve patient concerns promptly and courteously.
• Represent the practice in a positive and professional manner.

Qualifications

Required

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Professional appearance and demeanor.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Dependable, punctual, and reliable.
• Willingness to learn and accept ongoing training.

Preferred

• Previous experience in an optometric, ophthalmology, medical, or healthcare office.
• Experience with Electronic Medical Records (EMR).
• Knowledge of medical insurance verification procedures.
• Bilingual communication skills.
• Experience performing diagnostic pre-testing.

Candidates without experience are encouraged to apply. We are willing to train the right individual who demonstrates a strong work ethic, positive attitude, and commitment to patient care.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use computers, phones, and office equipment throughout the day.
• Ability to lift up to 25 pounds occasionally.
• Manual dexterity necessary to operate clinical testing equipment.

Benefits

• Competitive compensation
• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Aflac Supplemental Insurance
• Paid Time Off (PTO) Accrual Beginning on First Day of Employment
• Holiday Pay
• Ongoing Training and Professional Development Opportunities

Why Join Our Team?

• Work in a modern, technology-driven optometric practice.
• Be part of a supportive and collaborative team culture.
• Make a meaningful impact on patients' vision and quality of life.
• Gain valuable clinical and administrative healthcare experience.
• Enjoy opportunities for growth and advancement within the organization.

If you are passionate about helping others, enjoy working with people, and are looking for a rewarding career in eye care, we encourage you to apply and become part of our vision-focused team.