Customer Care, 2nd Shift

In the fast-paced and dynamic logistics industry, delivering exceptional service to our customers is our top priority. We are seeking a resolute professional to join our team and play a critical role in ensuring seamless operations after hours. In this position, you will function as the primary point of contact for carriers and customers, addressing inquiries and resolving issues promptly to maintain efficient workflow.

Key Responsibilities:

• Monitor and track all active shipments to ensure on-time delivery and accurate status updates (typically 1pm to 10pm WFH after training) 

• Booking/Posting next day freight and any recoveries needed 

• Ensuring to keep up with Customer distro communications

• Serve as the main point of contact for carriers, drivers, and customers during after-hours operations. 

• Proactively identify and resolve any issues or delays in transit, escalating as needed. 

• Update internal systems with accurate, real-time shipment details and status changes for our customers. 

• Communicate professionally with customers to provide timely updates and solutions. 

• Collaborate with the day operations team to ensure a seamless transition and accurate handoff of information.

• Maintain accurate records of all communication, updates, and issue resolutions. 

• Ensure compliance with company policies, safety standards, and customer requirements. 

Qualifications:

• Previous experience in transportation, logistics, or freight brokerage is a plus, but we will train you regardless. 

• Strong organizational and multitasking skills with attention to detail. 

• Excellent communication and problem-solving abilities. 

• Ability to work independently and make quick decisions in a demanding environment. 

• Requires perfect attendance due to great dependence on this role.

• Ability to learn industry-specific software. 

• Able to work after-hours and adapt to changing priorities. 

What We Offer:

• Firsthand experience in logistics operations and supply chain management.

• 401(k) with immediate company match upon eligibility.

• Dental, Health, and Vision insurance.

• Paid time off