North American Supply Chain Manager/Director (NEW)

We are seeking a highly experienced and strategic North American Supply Chain Director / Manager to optimize On-Time In-Full (OTIF) customer delivery performance, proactively manage inventory, and improve cash flow, cost structure, and operational efficiency. This role directly manages the Planning and Scheduling function and serves as a key liaison with Sales, Customer Service, Purchasing, and Logistics teams to ensure both operational execution and long-term strategy alignment. The ideal candidate will balance service-level commitments with cost-conscious decision-making to deliver superior customer satisfaction and financial performance.

Details :

Location: Reidsville, NC (Local candidates only – no relocation offered)
Position Type: Full-Time

Salary: 120.000 – 140.000 USD

Schedule: Full time

Business trips: up to 35-45%

Key Responsibilities

• OTIF (On-Time In-Full) Performance: Consistently achieve targeted OTIF metrics by identifying root causes for deviations and implementing corrective actions.
• Establish and maintain OTIF tracking and reporting mechanisms to drive accountability and transparency.
• Collaborate with Sales and Customer Service to align operational performance with customer commitments and lead times.
• Ensure reliable delivery performance through effective planning and coordination.
• Inventory Control & Optimization: Lead inventory management strategy and execution to balance service levels, cash flow, and inventory turnover.
• Implement industry best practices in inventory planning, leveraging data-driven methods for safety stock, reorder points, and replenishment.
• Utilize ERP systems and analytics tools (e.g., Power BI) to enhance forecasting accuracy, visibility, and responsiveness to demand variability.
• Customer-Facing Supply Chain Liaison: Represent the supply chain function in strategic customer relationships, including account reviews and operational meetings.
• Provide proactive communication and solutions regarding lead times, order fulfillment, and service expectations.
• Build strong, collaborative partnerships with customer operations and supply chain teams.
• Cost Monitoring & Performance: Track, analyze, and report supply chain-related cost metrics, focusing on purchasing and logistics.
• Partner with Purchasing and Logistics to identify cost-saving opportunities, drive operational efficiencies, and strengthen accountability.
• Team Leadership & Development: Manage and develop U.S. and Mexico-based Planning, Purchasing, and Logistics teams.
• Define clear roles, responsibilities, and performance expectations.
• Foster a collaborative, growth-oriented culture aligned with company strategy and operational excellence.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field (Master’s preferred).
• 10+ years of progressive supply chain management experience, preferably in manufacturing.
• Strong analytical and problem-solving skills, with hands-on experience using ERP systems and Power BI.
• Proven leadership track record in managing and developing high-performing teams.
• Excellent communication, collaboration, and stakeholder management skills.
• Willingness to travel up to 35–45% (including periodic visits to Mexico operations and customer sites).
• Experience supporting Mexico-based operations is a significant plus.