Customer Service Representative (Fayetteville, North Carolina, US)

Customer Service Representative (Fayetteville, North Carolina, US)

Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Overview

Join our team as a Customer Service Representative supporting one of the largest providers in the U.S. for military service members and their families. You will play a crucial role in resolving customer issues and managing their financial needs through inbound calls.

As a Customer Service Representative at Foundever, you'll thrive by utilizing your compassion and communication skills to assist customers with their financial services. With our paid training and comprehensive benefits, you'll be well-equipped to prioritize your financial, physical, and mental well-being, giving you a true sense of purpose in your work.

At Foundever, we’re passionate about investing in our agents and supporting you in achieving your career goals. You’ll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Let’s embark on this career journey together!

Why You Should Join Us

• Competitive Pay: Start at $17-$18/hour!
• Paid Training: Enjoy 100% free professional training.
• Full-Time Hours : 40+ hours/week, with weekends as needed.
• Retirement Plan: 401(k) with company matching.
• Health Benefits: Medical, Dental, Vision, and Wellness Benefits.
• EAP Support: Access our Employee Assistance Program for added support.
• Paid Time Off: Recharge with generous PTO
• Employee Discounts: Great savings on various products and services!
• Referral Bonuses: Earn money for referring friends!
• Career Growth: 84% of managers promoted from within.
• Bonus Opportunities: Unlock extra earning through bonus programs!

What We’re Looking For

Must be at least 18 years old to apply.
Education: High School Diploma or GED equivalent is required.
Experience: Preferred: 6 months to 1 year of relevant work experience to hit the ground running!
Availability: Must have open availability during our hours of operation – flexibility is key!
This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304

Key Skills

• System Navigation: Ability to navigate system tools to search for answers & information 
• Customer Service Aptitude: Strong skills in delivering exceptional service. 
• Reliability: Consistent dependability and responsibility. 
• Critical Thinking: Ability to assess situations and develop empathetic solutions. 
• Service-Oriented: A personal drive to serve others with compassion. 
• Organizational Skills: Strong organizational abilities are crucial for success in this role. 
• Self-paced Learner: Ability to independently study and successfully pass the paid training provided by Foundever.

What to Expect After Your Application

• Next Steps: After completing your application you will receive a secondary email containing a link to our assessment. Once the assessment is complete and your eligibility is confirmed you’ll receive an invitation to connect with one of our recruiters for a preliminary interview and job preview. Let’s get to know each other!
• Onsite Session: If we determine you’re a great fit for the role, we’ll invite you to an onsite session at our facility located at 921 Strickland Bridge Rd, Fayetteville, NC 28304 Discover firsthand why our employees love working onsite and meet the team!
• Stay Tuned: After your session, be sure to check your email for additional information and next steps. An opportunity is just around the corner!

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO) 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team? 

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