Associate Service Center Agent
- Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors
- Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service
- Recognize when escalation to a subject matter expert or to the Supervisor is necessary
- Record the details of each call or self-ticket. Maintain confidentiality of all information
- Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures
- Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives
- High school diploma and 2+ years of experience working in an office environment
- Experience in delivery of customer service
- Basic computer knowledge
- Experience in HR and payroll processes and procedures a plus
- Experience in a customer service call center preferable
- Intermediate MS Office skills preferred
Compensation: $18- $20 an hour
Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
Heather Hartley
LaSalle Network LNCS
Recommended Jobs
On-Call IT Field Technician - Greensboro-High Point, NC- Hiring Now
Job Description Job Description On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) …
Phlebotomist
Job Description Job Description Description Who We Are We’re building a better way to donate plasma - one that’s fast, friendly, and powered by smart technology - our donor app makes booking …
Showing Agent - Rental Property Showings
FIELD ASSOCIATE - DURHAM AREA ABOUT THE ROLE We're seeking a Field Associate to join our team in the Durham area. This contracted hourly position is a 1099 position that focuses on conducting p…
Server
If you’re looking for comfort, adventure, and the right amount of laid-back fun, look no further than The Lodge Tavern & Tap. Located in Downtown Belmont, North Carolina, The Lodge’s eclectic menu foc…
Senior Construction Manager
Job Description Job Description Description: Position Summary: We are seeking a highly organized and proactive individual to oversee and coordinate electric distribution construction contra…
Patient Care Assistant
Urgently Hiring. 24 hour care ​​​​​​​ We are committed to providing exceptional care to individuals in need. Our caregivers are highly trained and compassionate, with a passion for …
AIG Teacher (Part-Time)
Job Description Job Description Title: AIG Teacher Position Summary: The AIG Teacher is responsible for identifying, supporting, and challenging students who demonstrate advanced academic a…
QUALITY ASSURANCE TECHNICIAN-$20.90/HR
Description Position at JBS USA QUALITY ASSURANCE TECHNICIAN ($20.90/HR) JBS is seeking an hourly QUALITY ASSURANCE TECHNICIAN Team Member! Position starts at $20.90 per hour. Resume req…
Welder / Fabricator
Job Description Job Description Job Title: Welder/Fabricator Location: Charlotte, NC Company Overview: Bendel Tank and Heat Exchanger, LLC, a division of TransTech Group, LLC is a leadi…
Operations District Manager
Job Description Job Description District Operations Manager – Doorstep Trash Collection (Nights & Weekends) About CCS Community Concierge Services (CCS) is a nationwide provider of doorstep wast…