Customer Service Specialist - 2nd Shift

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

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As the primary contact, the Customer Service Representative (CSR) - Wave Planner will manage communications between operations and the customer. You will handle their customer queries and complaints. Your focus will be to manage orders for our clients and ensure they are picked up promptly. You will report to the Operations Supervisor.

How you create impact

You will perform administrative tasks for the area or shift

Maintain filing systems and documents per Standard Operating Procedure (SOP)

You will work with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims

Coordinate processing of export orders in the AES system

Manage the WMS system, and update area or shift metrics

You will be the secondary support of the local team

What we would like you to bring

High School diploma or equivalent

2+ years of customer service experience working in a warehouse

Knowledge of order management systems, WMS, or Manhattan

Knowledge of Excel (can maintain complex spreadsheets)

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Kuehne+Nagel is committed to working with and providing reasonable accommodations to job applicants with disabilities. This includes ensuring access and support for all individuals who are seeking to use our online application resources.

For applicants in the United States, individuals with a disability who require a reasonable accommodation for any part of the application, interview, or hiring process may contact us by sending an email to kn.taaccommodations.com.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.