IT Coordinator

Job Title: IT Coordinator
Location-Type: Onsite, Charlotte, NC (5 days/week)
Start Date: ASAP
Duration: Permanent
Compensation Range: $70,000 - $75,000K
Benefits: Dental, vision, 401K, PTO, and more!
Visa Sponsorship: Not eligible for visa sponsorship

Job Description:
This role serves as the primary IT support resource for the organization, owning day-to-day end-user technology needs across a diverse software and hardware environment while supporting ongoing infrastructure and systems projects.

Job Summary
•Provision, configure, deploy, and manage company hardware including laptops, desktops, phones, RF scanners, and key fobs for all users.
•Complete new-hire IT onboarding by configuring equipment, creating user accounts, assigning licenses, and training employees on company software and systems.
•Administer Microsoft 365, Active Directory, servers, and networks while troubleshooting connectivity, hardware, and access issues across all end users.
•Disable accounts, revoke software access, and remove system permissions for departing employees.
•Provide daily in-person and remote end-user support, resolving issues ranging from quick fixes to complex, research-required problems.
•Research new software and technology solutions, build vendor relationships, and proactively bring improvement ideas to the team.
•Maintain SharePoint storage, manage copier and plotter supplies, and support ongoing IT projects including wi-fi coverage, phone system upgrades, and Intune policy migration.

Minimum Requirements:
•3 years of hands-on IT support or help desk experience in a professional environment.
•Demonstrated experience administering Microsoft 365 and Active Directory, including user account management and permissions.
•Proven ability to troubleshoot networks, firewalls, hardware, and end-user devices independently and under pressure.
•Strong interpersonal and communication skills, with experience supporting non-technical users and engaging professionally with senior or executive-level stakeholders.
•Ability to manage multiple simultaneous issues while remaining organized, calm, and professional in a fast-paced environment.

Preferred Qualifications:
•Experience with Microsoft Intune and device policy management.
•Familiarity with ERP systems such as NetSuite or similar platforms, or demonstrated ability to quickly learn new business systems.
•Experience with Power Apps or Power Automate.
•Background working as a solo IT resource or in a small IT team with broad ownership over the technology environment.