Team Leader

Job Description

Job Description

We are located in Concord Mills! Please copy & paste the link below to view the job description for Team Leader:

THE ROLE:

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

● Embodying our mission, vision, and values during every shift

● Following TEG’s 4 As of Leadership

○ Attitude

○ Appreciation

○ Adaptability

○ Awareness

● Leading and communicating with a team of 4-15

● Creating a fun, positive atmosphere

● Ensuring operational excellence on shift by:

○ Opening and closing the store

○ Making sure games start on time

○ Facilitating team member breaks

○ Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching

○ Addressing minor maintenance issues

○ Managing cash/inventory

● Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

● Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.

● Flexible availability. This role often works nights, weekends, and/or holidays.

● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.

● Ability to stand for long periods of time (about 75-80% of your shift).

● Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

● Genuine love for serving others

● Flexible, humble, and teachable

● High capacity for creative problem solving

● Excellent discernment

● Flexible multi-tasker

● Strong interpersonal skills and emotional intelligence

● Positively influences others

● Basic computer skills

● Maintains composure in high-stress, fast-paced environments

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule