Legal Secretary - Personal Injury & Civil Rights Law Firm

About Us

We are a growing personal injury and civil rights law firm dedicated to fighting for the “little guy.” Our core values Serve, Fight, Win drive everything we do, from fiercely advocating for our clients to ensuring they feel heard, respected, and supported throughout their legal journey.

About the Role

We are seeking a Legal Secretary to be the first point of contact for our clients and provide essential administrative support to our team. This role is ideal for someone who thrives in a client-facing position, has strong organizational skills, and is eager to contribute to a team that makes a real impact.

Key Responsibilities

• Client Engagement: Answer and forward phone calls, greet clients, and conduct initial case intake to determine fit for the firm.
• Administrative Support: Maintain incoming faxes, sort and distribute mail, schedule appointments, book meetings (in-person and virtual), and arrange couriers.
• Legal Assistance: Prepare and file legal documents, maintain case records, and manage various portal sites used to collect medical records and bills.
• Office Management: Keep the reception area organized and ensure the office operates smoothly.
• Collaboration: Work closely with attorneys, paralegals, and legal assistants to enhance workflow and client experience.

Who You Are

• Professional & Personable: You are the welcoming face of the firm, making every client feel heard and valued.
• Highly Organized: You manage multiple tasks efficiently and pay close attention to details.
• Empathetic & Patient: You understand the stress clients may be facing and can communicate with warmth and clarity.
• Problem-Solver: You think on your feet and proactively find solutions.

Qualifications

• Required: High school diploma or GED; 1-2 years of customer service experience.
• Preferred: Experience in a legal setting or familiarity with legal terminology.
• Nice-to-Have: Spanish proficiency.

Why Join Us?

• Work in a mission-driven firm that truly fights for justice.
• Become part of a collaborative, tight-knit team.
• Gain valuable legal experience in a growing firm with opportunities to expand your knowledge.

What Success Looks Like

First 3-6 Months:

• Develop strong professional relationships with clients and team members.
• Confidently vet new case inquiries and answer frequently asked client questions.
• Ensure all client interactions are well-documented in the case management system.

Long-Term (1-2 Years):

• Gain a deep understanding of case processes and contribute to case preparation.
• Independently manage client communications, from intake to case updates.

If you're excited about the opportunity to be the backbone of a firm that changes lives, we'd love to hear from you!