Rooms Manager

Rooms Manager Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart! Why Us: Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever. The Role: Our hotel team is seeking an energetic and experienced individual to oversee and manage our Front Office and Housekeeping Departments. The Rooms Manager will be responsible for working with other department heads to manage day-to-day rooms operations in keeping with Indigo Road standards. Directly responsible for guest satisfaction and driving continuous improvement processes in each department and hotel wide. Assesses hotel operational needs, proactively plans, and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success. This team member will participate in total hotel management activities as a member of the Hotel Management Team. What we will ask of you:

• Directs hotel actions for improving team member satisfaction, increasing cleanliness and service levels, and maximizing profitability.
• Ensures the hotel implementation and compliance of IRHG policies and procedures as well as IRHG brand standards.
• Leads team members and other managers and supervisors to ensure team member satisfaction, guest service, and financial and quality goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Provides leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate rooms and property operations and maintenance departments.
• Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process.
• Plans, organizes, chairs, and/or participates in various hotel meetings such as Staff/Leaders, Management, Departmental, Focus Groups, etc.
• Analyze Department structure as it relates to operational effectiveness.
• Develops skills and abilities of direct reports.
• Assist General Manager in monitoring high potential team members and ensure their growth as leaders within the company.

Requirements for Success:

• 3+ years of successfully managing rooms division
• Proven experience delivering top-notch boutique hotel experiences
• Compassion for people and embrace Indigo Road core values
• Strong problem resolution skills and ability to proactively set the team up for success
• Have exceptional organizational skills and a keen eye for detail
• Effective communication skills and the ability to navigate important conversation

Benefits:

• Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.