Collections Specialist

Do you take pride in your communication skills and attention to detail, and thrive in a fast-paced environment? Our client is seeking a highly motivated individual to join their team as a Collections Specialist. In this position, you’ll play a crucial role in maintaining clear communication and accurate records.

About the Company:
Our client is a full-service SFR platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. They offer a flexible, empowering culture committed to environmentally sustainable practices and empowering their residents to improve their financial health. With a collaborative, transparent, and curious team, they value self-motivated individuals with a "can-do" mindset.

What You'll be Doing:

Manage the Resident Payment Experience

• Serve as the primary contact for resolving resident payment issues in collaboration with internal teams
• Partner with Accounting to ensure ledgers reflect accurate balances, applying adjustments when necessary, and keeping all parties informed
• Review all new move-in balances for accuracy, including charges and payments
• Educate residents on payment policies, procedures, and contractual obligations
• Consistently communicate with residents until any payment concerns are fully resolved
• Review resident ledgers, notices, and leases for accuracy before distribution
• Ensure all customer interactions are handled fairly and in compliance with Fair Housing guidelines

Manage the Notice to Pay or Quit & Eviction Process

• Oversee the Notice to Pay or Quit process thoroughly, consistently, and on time each month
• Prepare eviction files for notices of non-compliance when needed
• Maintain a strong understanding of local and federal laws related to notices, evictions, and lockouts
• Communicate regularly with residents throughout the eviction process—clearly outlining timelines, fees, and available options
• Partner with field teams to schedule occupancy checks and follow up with legal teams on eviction progress
• Notify appropriate team members about scheduled lockouts, court dates, skips, or possession changes
• Request Health & Safety Inspections when habitability concerns arise
• Manage squatter eviction cases, ensuring compliance with legal procedures
• Ensure timely resident move-outs in all relevant systems and maintain accurate dashboards/alerts

Communication & Culture

• Maintain a polite, professional, and solution-oriented approach in all internal and external interactions
• Respond to inquiries and correspondence promptly, aiming for one-touch resolution
• Proactively contact residents to find resolutions for payment issues with empathy and clarity
• Foster a collaborative spirit by supporting team members and assisting with shared projects as needed

Qualifications & Experience

• High school diploma or GED required
• Minimum of 1 year of property management experience is strongly preferred, with exposure to collections and/or evictions
• Demonstrated excellence in customer service, with a strong desire to consistently exceed expectations
• Ability to handle challenging situations with proactive problem-solving and persistence
• Strong verbal and written communication skills
• Solid understanding of basic accounting and math, with proficiency in Microsoft Office (Excel, Word, Outlook)
• Impeccable attention to detail and highly organized in day-to-day operations
• Excellent time-management skills, consistently meeting deadlines without sacrificing accuracy or quality
• Comfortable working under pressure in a fast-moving environment
• Self-directed, proactive, and highly motivated, you take initiative and ownership of your responsibilities

Additional Information

This role involves a variety of routine physical and office-based tasks. You can expect:

• Regular typing, speaking, hearing, visual focus, reaching, and other repetitive motions typical of office work
• Daily use of standard office equipment, including computers, phones, and printers
• A commitment to performing all responsibilities in a professional, safe, and respectful manner

The position is based in our client's office in Charlotte, NC. Standard workdays are Monday through Friday, occasional evening and weekend overtime hours as needed. Our client offers competitive compensation, benefits, and opportunities for growth.

Equal Opportunities and Other Employment Statements:
Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.
Join our client's team and become an integral part of providing exceptional service and support for their field-level property management. Apply now!

Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here: