Medical Records Coordinator

Accentuate Staffing is currently recruiting for a hybrid Medical Records Coordinator for an established company in Raleigh. The Medical Records coordinator must have experience within a PDF Platform (Adobe and Kofax) to ensure key documents are easy to locate and clearly presented. The Medical Records Coordinator plays a critical role in supporting the company by ensuring the accurate collection, review, organization, and preparation of medical records for ongoing investigations. This position works in a fast-paced, collaborative team environment alongside staff to ensure all requested medical records are received in full, properly organized, and prepared for efficient review in Complaints, Investigations, and Malpractice cases.

Once records are received, the coordinator thoroughly reviews, organizes, and bookmarks medical records within a PDF platform (Kofax and Adobe required) to ensure key documents are easy to locate and clearly presented. The role supports the Office of Medical Reviewers by preparing well-structured record packets that enable thorough and efficient clinical review while maintaining the highest standards of confidentiality and accuracy.

This position requires strong interpersonal and communication skills, attention to detail, and prior experience obtaining and handling medical records for quality-of-care evaluation or regulatory review.

Responsibilities:

• Organize, review, and prepare medical records for investigation and review by staff.
• Ensure all medical records are complete, accurate, and properly bookmarked using Kofax and Adobe PDF platforms.
• Prepare clear, well-structured record packets that support efficient clinical and legal review.
• Accurately enter and maintain data and documentation within a proprietary online system.
• Safeguard patient confidentiality and protect personal health information in compliance with state and federal laws and internal policies.
• Maintain public trust by handling sensitive medical, financial, and legal information with discretion.
• Collaborate with team members and participate in training and refresher courses to ensure consistent application of procedures.
• Contribute to process improvement efforts and promote best practices within the department.

Requirements:

• High School Diploma required; certificate and/or associate degree in a related field preferred.
• Minimum of 2 years of professional experience in a legal, hospital, or medical office setting (additional experience strongly preferred).
• Demonstrated experience obtaining, reviewing, and organizing medical records.
• Proficiency with Kofax, Adobe, and PDF bookmarking of medical records (required).
• Working knowledge of medical terminology and electronic health record (EHR) systems.
• Strong organizational, administrative, and computer skills.
• Excellent interpersonal skills with the ability to communicate professionally by phone and in writing.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail with the ability to manage multiple priorities and meet deadlines.
• Proven ability to maintain confidentiality of medical, financial, and legal information.