Senior Lead Product Owner

About this role:

Wells Fargo is seeking a Senior Lead Product Manager to serve as a Product Area Product Owner within the Fraud and Claims Management organization, supporting Credit Card Claims. This role operates as a senior individual contributor with end‑to‑end accountability for a defined product area, acting as the single business authority for product vision, backlog prioritization, and delivery outcomes. The Product Area Owner is responsible for enabling customer and agent experiences through the evolution and modernization of claims capabilities, including contributing to target‑state technology and data solutions. This role partners closely with Product Management, Technology, Operations, Risk, and Compliance teams in a scaled agile, product‑centric environment, leading through influence and strong executive presence. The ideal candidate brings deep claims domain expertise, preferably in Credit Card or lending product claims, a strong foundation in product ownership and technology delivery, and demonstrated experience helping transform legacy solutions to a defined target state while confidently engaging senior and executive leaders.

In this role, you will be:

• Serve as the single accountable Product Area Owner for a defined set of Credit Card Claims capabilities, acting as the business authority for product area vision, priorities, and outcomes

• Own and continuously evolve the product area vision, goals, and backlog, ensuring alignment to Claims & Recovery strategy, customer experience outcomes, regulatory requirements, and enterprise risk standards

• Actively prioritize and manage a transparent product area backlog, ensuring clear linkage between Epics, Features, Stories, and balancing delivery value, operational readiness, and compliance obligations

• Define and refine user stories, features, and acceptance criteria, partnering closely with delivery teams to clarify intent, support refinement, and formally accept work that meets the definition of done

• Partner with Product Managers, Technology, Operations, Risk, Compliance, and Data teams to deliver end‑to‑end Claims solutions that improve customer outcomes while meeting audit, policy, and regulatory expectations

• Lead through influence in a scaled agile environment, proactively identifying and resolving sequencing conflicts, cross‑product dependencies, and trade‑offs that impact the Credit Card Claims customer journey

• Represent the product area with executive presence, clearly communicating priorities, progress, risks, and decisions to senior and executive‑level stakeholders

• Actively participate in all product area ceremonies and continuously improve delivery outcomes by incorporating feedback, learning, and evolving best practices

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience in Product Ownership, Product Management, Business Execution, or Agile delivery roles within a regulated financial services environment

• Direct experience with Claims, with strong preference for background in Credit Card Claims, lending products, or dispute management platforms and processes

• Demonstrated success serving as a Product Area Owner (L2 PO) in a scaled agile, product‑centric operating model, with hands‑on ownership of backlog prioritization and delivery outcomes

• Proven ability to lead complex technology or platform transformations, including modernization or migration from legacy solutions to defined target‑state architectures

• Strong understanding of risk, regulatory, audit, and data governance considerations as they apply to Claims processing and financial services products

• Exceptional communication and executive‑level presentation skills, with the ability to articulate product vision, tradeoffs, and decisions to senior and executive leaders

• Experience working effectively in matrixed organizations, leading through influence rather than authority, and coordinating across technology, operations, and control partners

• Hands‑on experience with Agile practices and tools (e.g., Scrum or Kanban, Jira, Confluence), including refinement, planning, reviews, and retrospectives

• Customer‑centric mindset with the ability to translate complex business, operational, and regulatory needs into clear, actionable product outcomes

• Experience exposure to or practical application of AI‑enabled capabilities (including Generative and emerging agent‑based approaches) to support process efficiency, productivity improvements, and enhanced agent and customer experiences within a regulated, product‑centric environment.

Job Expectations

• Ability to travel 20% of the time

Location:

Chandler, AZ, Charlotte, NC

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.