Deputy Tax Collector
- Enforce payment of delinquent taxes, whether individual or business-related, by means of garnishments, levies, debt set-offs, seizures, consults with lien holders, payment arrangements, and field visits.
- Approve and/or deny payments on bills under legal status.
- Research taxpayer bills and accounts for tax history pertaining to business property, personal property, business taxes and real estate.
- Regularly updated case notes to document interactions with taxpayers and others associated with collecting the debt.
- Provide timely and efficient customer service.
- Establish documentation on each account and bill as needed, flag cases appropriately in the system to ensure correct coding and proper collection activities.
- Prepare, complete, and analyze reports as needed to determine collection actions needed.
- Receive and receipt payments collected in the field, adhering to the County and departmental money handling policies.
- Perform quality assurance and/or testing on departmental mailings, information system enhancements, websites and other communication tools.
- Achieve or surpass all collection goals.
- May require a valid North Carolina or South Carolina Driver's License.
- Must obtain and maintain a valid Mecklenburg County Operator's Permit.
- Annual Motor Vehicle Record (MVR) check required.
- Must obtain Deputy Tax Collector Certification within three years of hire.
- North Carolina tax general statutes.
- Judicial process and all applicable state, local and federal laws.
- General bankruptcy procedures and process.
- Customer Service
- Communication
- General accounting procedures and collection techniques.
- Active listening skills; listening for understanding.
- Communication skills that foster mutual understanding.
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions,
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems,
- Talking to others to convey information effectively; effective written communication,
- Effective presentation and problem-solving,
- Excellent interpersonal skills.
- Ability to inspire delinquent taxpayers to resolve debt.
- Willingness and ability to take enforcement actions as required.
- Communicate: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided.
- Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.
- Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences.
- Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
- Intermediate proficiency in various applicable computer programs including Microsoft Office Suite.
- Ability to learn and efficiently utilize proprietary tax, imaging, and other software utilized for the job.
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